Senior Manager, Technology Product Management Patient Experience
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Job Location:
Titusville, FL - USA
Monthly Salary:
$ 122000 - 212750
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Technology Product & Platform ManagementJob Sub Function:
Multi-Family Technology Product & Platform ManagementJob Category:
People LeaderAll Job Posting Locations:
Horsham Pennsylvania United States of America Titusville New Jersey United States of AmericaJob Description:
Johnson and Johnson is recruiting for a Senior Manager Technology Product Management supporting Patient Experience. This positions primary location will be Titusville NJ or Horsham PA with occasional domestic travel primarily in the NJ PA area.
The position will partner closely with our Patient Engagement and Customer Solutions (PECS) organization to deliver our J&J withMe Ecosystem. The role will enable vision definitionand delivery of solutions for patient service experiences across therapeutic areas. This role will engage across multiple functions to deliver a vision for next generation services. As a strategic partner you will bridge business goals with technology implementation ensuring every product decision is anchored in patient needs and delivers measurable improvements in their experience.
Responsibilities:
Patient-Centered Product Strategy & Roadmap: Define and communicate a compelling technical product vision focused on improving patient experience and engagement. Develop and manage technical roadmaps that translate feedback research and business objectives into actionable plans and measurable outcomes.
Product Leadership: Oversee the full lifecycle of technical product capabilities from ideation to continuous improvement. Identify new opportunities to streamline care pathways improve communication and remove friction points.
Stakeholder Collaboration: Work closely with business stakeholders compliance teams and third-party partners to ensure solutions support unmet customer needs industry regulations and strategic business objectives.
Delivery & Compliance: Manage product backlogs feature prioritization sprint planning and delivery ceremonies ensuring timely and efficient releases. Uphold privacy and regulatory standards including HIPAA and other patient data compliance requirements.
Value Measurement: Define and track key performance metrics for your product area aligned to strategic objectives. Use analytics and customer feedback to iterate and continuously improve solutions.
Vendor & Partnership Management: Build and nurture strategic relationships with technology vendors and partners to maximize platform value and quality of service.
Culture & Change Leadership: Cultivate a culture of empathy equity and inclusion. Foster continuous learning collaboration and accountability across teams focused on patient experience.
Qualifications
Bachelors degree in a technical healthcare or business discipline required; advanced degree preferred.
Minimum of 6 years of experience in product management with a strong emphasis on patient experience healthcare or digital platforms.
Expertise in developing launching and iterating digital solutions including familiarity with journey mapping UX design data analytics and technology implementation
Experience working in regulated healthcare settings and understanding of HIPAA and patient privacy regulations is highly preferred.
Exceptionalstakeholder management and executive communications skills with an ability to translate complex technical and process concepts into actionable business outcomes
Preferred experience in cloud software solutions related to Patient Support Programs Call Center Activity & Management Patient or Field CRM Pharmacy Management & Dispensing US Healthcare Electronic Health Records (EHR) Practice Management Medical Billing or E-Prescribing
Preferred experience in change management and adoption programs within digital or data transformation
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
The anticipated base pay range for this position is :
$122000.00 - $212750.00Additional Description for Pay Transparency:
Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits:
- Vacation 120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year
- Holiday pay including Floating Holidays 13 days per calendar year
- Work Personal and Family Time - up to 40 hours per calendar year
- Parental Leave 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave 80 hours in a 52-week rolling period
- Volunteer Leave 32 hours per calendar year
- Military Spouse Time-Off 80 hours per calendar year
For additional general information on Company benefits please go to: - Experience:
Senior Manager
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
