Technical Analyst (Hybrid Cloud Ops)

WHERE TECHNICAL mastery MEETS HYBRID CLOUD innovation.

The Opportunity
Are you passionate about leveraging cutting-edge technologies to solve complex problems for on-prem and cloud Were on the hunt for a hybrid cloud virtuoso who can help us on our hybrid cloud journey. As a Senior Technical Analyst you will be joining a team that is responsible for designing deploying optimizing and supporting of server systems storage platforms and hybrid cloud environments.

The Team Youve Been Looking For
AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people.

As part of the AMA team youll enjoy:

• Competitive salary and flexible benefits
• Employer-paid retirement savings program
• Employee-exclusive discounts on travel insurance memberships and more
• Free travel medical insurance for you and your immediate family
• Ongoing professional development
• Paid vacation and personal days including a Volunteer Day and Me Day
• Flexible work models that make sense for your lifestyle

Who You Are

• You like being in an environment that allows you to connect and interact with people daily but are just as comfortable working independently.
• Youre confident making decisionsguided by data your lived experiences and a strong sense of integrity.
• Yourea problem solver with an inquisitive analytical mind. You love coming up with new ways to tackle a challenge and relish digging into the details to find the right solution.
• Ability to thrive in a fast-paced dynamic environment.
• You know how to juggle priorities balancing operational responsibilities with project work and you thrive in environments where you can take initiative with minimal direction.
• Youre not afraid to ask why and push for better ways of doing things.

How Youll Make an Impact

• Server & Storage Infrastructure:
  • Design deploy and maintain physical and virtual server environments (Windows /Linux/Hyper-V)
  • Manage enterprise storage systems ensuring capacity planning performance tuning and data protection
  • Server patch management backup/recovery strategies and DR solutions
    
• Hybrid Cloud Infrastructure:
  • Automate hybrid cloud infrastructure provisioning using IaC tools (Terraform CloudFormation etc.)
  • Design and implement policies for governance and security standards for infrastructure and cloud environments
  • Optimize and implement performance and cost recommendations across AWS & Azure
• Project Support:
  • Act as a subject matter expert for infrastructure in cross organizational projects
  • Collaborate support and provide guidance for development and application teams
  • Lead internal proof of concepts for infrastructure innovation and process improvements
• Operational Support:
  • Provide support and root cause analysis for escalated server storage and cloud services
  • Develop and maintain automations to streamline IT operational processes
  • Monitor system performance cloud costs analyze trends and recommend improvements
  • Support the creation and maintenance of infrastructure standards for design technical architecture operations and security processes in AWS Azure and on-premises.
  • Mentor junior team members and provide leadership while diagnosing and resolving performance or availability issues

What You Bring to the Table

• You have a post-secondary degree or diploma in an appropriate field like Information Technology or Computer Science.
• 5 years of experience in enterprise IT infrastructure. 3 years with cloud operations in a fast-paced enterprise environment including:
  • Proven expert hands-on experience designing implementing and troubleshooting in:
    • Microsoft Windows Server technologies:
      • Microsoft Hyper-V
      • Windows Failover Clustering
    • Enterprise storage solutions (NetApp preferred)
    • Scripting and automation (Powershell Bash etc)
  • Proficient hands-on experience designing implementing and troubleshooting in:
    • AWS (preferred) and/or Azure:
      • EC2/Azure VM RDS/Azure SQL S3/Storage Accounts SCPs/Azure Policies
      • Cloud networking (load balancers DNS routing)
    • Infrastructure as Code (Terraform CloudFormation etc)
    • Patch and vulnerability management
    • Linux

• NICE TO HAVE:
  • AWS (CloudOps Engineer/ SysOps Administrator - Associate Solutions Architect Associate)
  • FinOps Certified Engineer

Belonging Matters Here
AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you feel supported throughout your journey with us.

WORK MODEL:

We thank all applicants for their interest; however only those selected for an interview will be contacted.