PC Technician

Hanover, PA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Johns Hopkins Health Plansis a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered and have a passion to be at the forefront of change JHHP is the place to call home.YOU belong here.

What awaits you:

Medical Dental and Vision Insurance.
403B Savings Plan w/employer contribution.
Paid Time off & Paid holidays.
Employee and Dependent Tuition assistance benefits.
Health and wellness programs and MORE!

This position is on site 5 days/week during training (first 90 days). Afterwards its 3-4 days/week on site as needed and the other days are remote work days.

As a PC Technician for JHHP youll:

Answer calls from customers via telephone email chat or remote. Troubleshoot issues and provide solutions. Document all interactions in case management system.
Create manage and escalate tracking tickets according to Service Desk standard operating procedures and in a timely manner. Execute standard escalation procedures based on issue priority.
Resolve issues where possible and assign issue to the correct support team when resolution is not possible. Partner with appropriate resources (Engineering Security EPIC etc.) to ensure escalated issues are resolved in a timely manner.
Image triage diagnose deploy replace desktop laptops and virtual (VDI) workstations
Perform hands-on upgrades including installing and upgrading operating system installing hardware implementing file backups and configuring systems and applications.
Recommend process improvements and efficiencies where needed.
Contribute to all Service Desk process and technical documentation.

What youll bring:

Bachelors degree preferred.
- Professional certification(s) and/or related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one-year education basis.
CompTIA A (preferred)
ITIL Foundations 3.0 or higher (preferred)
Knowledge of Windows MacOs desktop laptop and virtual (VDI) workstations troubleshooting and remote support telephone equipment basic office equipment cables and software are used for the day-to-day performance of duties related to this position. Use of ladders step stools handcarts and other mechanical aids may be required.
Experience with Microsoft Azure and Multi-factor authentication
Experience mobile devices (iOS Android)
Active Directory and basic network and system administration Microsoft Office 2016 O365 Outlook Windows 10 printers Microsoft Exchange
Demonstrated ability to accurately diagnose and correct network malfunctions or computer software configuration problems and hardware problem diagnosis and to install related network or PC equipment.
Good interpersonal skills necessary to interact promptly and courteously with customer base.
Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines and a willingness to work off hours as needed.
Willingness to work non-regular shifts and some overtime for scheduled installations.
Experience with ServiceNow ticketing system.
SCCM Imagining experience helpful (not required)
Experience: Bachelors Degree in an IS or related field in combination with one year working experience the installation and support of Windows based workstations in a networked environment; Associates Degree in an IS or related field combined with two years of work experience dealing with the installation and support of Windows based workstations in a networked environment or five years of work experience dealing with the installation and support of Windows based workstations in a networked environment. A and/or Network certification may each be substituted for one year of experience.

Salary Range: Minimum 19.91/hour - Maximum 27.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Required Experience:

What awaits you:

Medical Dental and Vision Insurance.
403B Savings Plan w/employer contribution.
Paid Time off & Paid holidays.
Employee and Dependent Tuition assistance benefits.
Health and wellness programs and MORE!

This position is on site 5 days/week during training (first 90 days). Afterwards its 3-4 days/week on site as needed and the other days are remote work days.

As a PC Technician for JHHP youll:

Answer calls from customers via telephone email chat or remote. Troubleshoot issues and provide solutions. Document all interactions in case management system.
Create manage and escalate tracking tickets according to Service Desk standard operating procedures and in a timely manner. Execute standard escalation procedures based on issue priority.
Resolve issues where possible and assign issue to the correct support team when resolution is not possible. Partner with appropriate resources (Engineering Security EPIC etc.) to ensure escalated issues are resolved in a timely manner.
Image triage diagnose deploy replace desktop laptops and virtual (VDI) workstations
Perform hands-on upgrades including installing and upgrading operating system installing hardware implementing file backups and configuring systems and applications.
Recommend process improvements and efficiencies where needed.
Contribute to all Service Desk process and technical documentation.

What youll bring:

Bachelors degree preferred.
- Professional certification(s) and/or related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one-year education basis.
CompTIA A (preferred)
ITIL Foundations 3.0 or higher (preferred)
Knowledge of Windows MacOs desktop laptop and virtual (VDI) workstations troubleshooting and remote support telephone equipment basic office equipment cables and software are used for the day-to-day performance of duties related to this position. Use of ladders step stools handcarts and other mechanical aids may be required.
Experience with Microsoft Azure and Multi-factor authentication
Experience mobile devices (iOS Android)
Active Directory and basic network and system administration Microsoft Office 2016 O365 Outlook Windows 10 printers Microsoft Exchange
Demonstrated ability to accurately diagnose and correct network malfunctions or computer software configuration problems and hardware problem diagnosis and to install related network or PC equipment.
Good interpersonal skills necessary to interact promptly and courteously with customer base.
Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines and a willingness to work off hours as needed.
Willingness to work non-regular shifts and some overtime for scheduled installations.
Experience with ServiceNow ticketing system.
SCCM Imagining experience helpful (not required)
Experience: Bachelors Degree in an IS or related field in combination with one year working experience the installation and support of Windows based workstations in a networked environment; Associates Degree in an IS or related field combined with two years of work experience dealing with the installation and support of Windows based workstations in a networked environment or five years of work experience dealing with the installation and support of Windows based workstations in a networked environment. A and/or Network certification may each be substituted for one year of experience.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Required Experience:

Key Skills

Computer Hardware
IT Experience
Tcp/IP
LAN
Mobile Devices
Technical Writing
Windows
TCP
DoD Experience
Operating Systems
Remedy
Technical Support

Apply Now

About Company

Johns Hopkins Medicine

Johns Hopkins Medicine is a leading health system and academic institution in the U.S. Find information about doctors, locations, appointments, billing, research, education and more.

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