Customer Care Specialist (German Speaker)

Customer Care Associate (German Speaker)

Oxford UK Hybrid working 3 days per week onsite Global customers

Oxford Nanopore Technologies (ONT) is looking for a confident approachable and customer-focused Customer Care Associate (German Speaker) to join our growing Customer Care team based in Oxford.

This role is ideal for someone who enjoys speaking with customers solving problems and consistently going above and beyond to deliver an outstanding customer experience.

The Role

Reporting to the Associate Director youll be a key point of contact for our customers handling inbound and outbound enquiries across phone email and chat. Youll play an important role in ensuring customers feel supported at every stage of their journey with ONT.

You will:

Deliver exceptional customer service and exceed customer expectations

Respond to customer enquiries before and after order placement

Support customers with order processing account management and general enquiries

Use internal systems (e.g. SFDC / CRM tools) to provide accurate order and shipment updates

Maintain accurate customer records and service history

Escalate complex or non-standard issues to senior team members as required

Work closely with Sales Logistics Operations and Technical Support teams to resolve cases efficiently

Manage your personal queue and rota responsibilities proactively

Identify root causes of repeat issues and contribute to long-term improvements in customer satisfaction

About You

Youll bring a proactive positive attitude and enjoy working in a fast-paced collaborative environment.

Were looking for someone who has:

Fluency in German (spoken and written)

Previous experience in a customer-facing or sales support role

Confidence communicating with customers by phone email and chat

Strong Microsoft Office skills and comfort using CRM and/or ERP systems

A customer-first mindset with a goes above and beyond approach

The ability to prioritise workload and work effectively with minimal supervision

A team-oriented attitude with a natural ability to build positive relationships

Education:

Good general education (e.g. 5 GCSEs at Grade C or above)

A Levels NVQ Level 3 or equivalent are desirable

Why Join Oxford Nanopore

Youll be part of an innovative fast-growing company at the forefront of genomics technology supporting customers globally while working from our Oxford office three days per week in a collaborative team environment.

Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender marital status race religion colour age disability or sexual candidate will be assessed only in accordance with their merits qualifications and abilities to perform the duties of the job.

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