Technical Communicator

Company:

Number of Openings:

Worker Type:

Position Overview:

Job Description:

• Provide technical support to technicians in the field and service shops to troubleshoot and repair equipment efficiently.
• Define manage and resolve product health problems in collaboration with Caterpillar and internal teams.
• Support service departments and marketing managers in implementing Product Improvement and Product Support Programs.
• Support failure analysis investigations and support root cause analysis to drive product improvement and assist in design validation.
• Maintain accurate input for Product Problem Management ensuring timely updates for known and unknown solutions.
• Partner with Caterpillar to determine and resolve product problems minimizing commercial impact.
• Manage field-follow units and test iron data collection for Caterpillar.
• Collaborate with technical support teams to implement Product Improvement Programs (PIPs) effectively.

Day-to-Day Activities:

• Respond to technical inquiries from technicians and internal stakeholders.
• Review and analyze product health data to identify trends and issues.
• Document findings and communicate solutions to service teams and Caterpillar.
• Monitor and update product problem records in relevant systems.
• Provide timely feedback and recommendations to improve product reliability and performance.

Requirements:

• Journeyperson Heavy Equipment Technician certification or equivalent experience.
• 510 years of service experience; field service experience is an asset.
• Experience or formal training with electrical equipment (Electrician) is an asset.
• Strong knowledge of Caterpillar electrical mechanical hydraulic and engine systems.
• Superior mechanical aptitude with exceptional troubleshooting skills.
• Excellent written and verbal communication skills including presentation abilities.
• Proficiency in MS Office Suite.
• Strong time management prioritization and independent problem-solving skills.
• Ability to work with minimal supervision and adapt communication to diverse audiences.

Important:

• This position can be based out of the following Finning locations:
  • Victoria
  • Surrey
  • Calgary
  • Edmonton
  • Grande Prairie
  • Saskatoon
  • Regina
• Permanent full-time role.
• Monday Friday 5x2 schedule.

If youre ready to provide expert technical support and drive product health improvements apply today!

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.