Senior Forward Deployed Engineer (fmd)

Berlin - Germany

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

YOUR MISSION:

As a Senior Forward Deployed Engineer (f/m/d) at Parloa youll be on the front lines of enterprise AI adoption - delivering cutting-edge technology into some of the most complex environments in the world. Your mission: lead end-to-end deployment projects from an engineering perspective - not just implementing what exists but engineering whats required to make it succeed at enterprise scale.

FDEs are our in-field product engineers. You will build what doesnt yet exist adapt architecture to enterprise realities and engineer integrations across systems and APIs to make deployments successful. Your work is hands-on and code-first - youll be building debugging and engineering solutions directly in the field. What you ship not only makes deployments succeed it also defines how customers experience Parloa and shapes what our product becomes.

This is not about maintenance. This is about engineering what makes it work in production under real-world enterprise constraints at speed and scale.

IN THIS ROLE YOU WILL:

Own deployment engineering projects: Lead the technical execution (incl. product engineering) of Parloas deployments inside large complex enterprise environments
Design for scale and resilience: Architect deployment solutions that meet enterprise-grade requirements for performance reliability and security
Engineer solutions where none exist: Build custom extensions integrations and configurations to close product gaps and meet enterprise requirements
Work across systems & stacks: Operate at the intersection of backend engineering DevOps and data engineering to ensure seamless delivery
Partner with enterprise teams: Collaborate directly with customer engineering organizations to overcome constraints and deliver measurable outcomes
Guide and mentor others: Collaborate with and provide technical guidance to more junior in-field engineers
Influence at senior levels: Engage with enterprise architects and senior technical stakeholders discussing solutions and architectures in depth to ensure alignment and credibility
Debug under pressure: Rapidly unblock issues in mission-critical environments and ensure customer success.
Shape the product: Act as the feedback loop between the field and our core engineering teams - turning deployment learnings into platform evolution
Deliver long-term impact: Work closely with Deployment Strategists to ensure scalable architectures and durable customer value

OUR TECH STACK:

Typescript NodeJS OpenAI Microsoft Azure Kubernetes Docker Terraform MongoDB MySQL Redis Kafka MCP

WHAT YOU BRING TO THE TABLE:

7 years of professional experience in software engineering systems integration DevOps or data engineering roles with direct customer impact
Proven track record of leading deep technical deployments and integrations in large-scale enterprise environments
Strong technical depth across backend engineering infrastructure-as-code Kubernetes/cloud platforms APIs and databases - with proven experience in systems design and the ability to go hands-on in production systems
Ability to operate independently in ambiguous high-responsibility settings especially when deploying live to enterprise systems
A builders mindset with bias for action creativity under pressure and an obsession with making things work in the real world
Degree in Computer Science Engineering or related technical field
Strong plus: Experience building or integrating AI/LLM-powered systems (e.g. embedding agent workflows vector databases prompt orchestration)

WHATS IN IT FOR YOU:

Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
Deutschland ticket Urban Sports Club Job Rad Nilo Health weekly sponsored office lunches.
Competitive compensation and equity package.
Flexible working hours 28 vacation days and workation opportunities.
Access to a training and development budget for continuous professional growth.
Regular team events game nights and other social activities.
Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks social areas fresh fruits cereals and drinks.

Your recruiting process at Parloa:

Recruiter video call Meet your manager Technical Interviews Bar Raiser Interview

Why Parloa

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400 people in Berlin Munich and New York.

When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment were expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.

Required Experience:

Senior IC

YOUR MISSION:As a Senior Forward Deployed Engineer (f/m/d) at Parloa youll be on the front lines of enterprise AI adoption - delivering cutting-edge technology into some of the most complex environments in the world. Your mission: lead end-to-end deployment projects from an engineering perspective -...