Unit Secretary

Dignity Health East Valley (Chandler)

Job Title: Unit Secretary

Job Type: Full-time (FTE 0.9 36 hours weekly)

What we offer

Fundamental to providing great care is supporting and rewarding our addition to your base compensation this position also offers:

• Comprehensive medical dental and vision plans plus flexible-spending and health- savings accounts
• Competitive paid time off
• Income-protection programs such as life accident critical-injury insurance short-and long-term disability and identity theft coverage
• Tuition reimbursement loan assistance and 401(k) matching
• Employee assistance program including mental physical and financial wellness
• Professional development and growth opportunities

How youll contribute

Provides frontline administrative and receptionist support for the nursing unit. Initiates maintains and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients families physicians and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and an excellent customer experience.

Essential Functions

• Greet and assist visitors promptly; provide directions and answer routine questions.
• Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.
• Initiate and follow up on physicians orders as directed by unit procedures.
• Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.
• Facilitate frequent communication with unit personnel physicians ancillary departments patients and families to exchange information.
• Provide non-clinical patient support (e.g. respond to call lights fulfill requests for non-care items accompany patients to appointments assist in the café as assigned).
• Perform other duties as assigned.

Additional Information

Demonstrates professional courteous and helpful service in all interactions. Protects patient privacy and confidentiality in all communications and record handling. Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.

Knowledge Skills & Abilities

Education: High school diploma required; two years of college-level education preferred.

Experience: Prior hospital experience preferred.

Technical: Computer experience required; EMR/electronic documentation familiarity desirable.

Communication: Ability to speak and write concisely; knowledge of medical terminology desirable.

Interpersonal: Works effectively with all levels of medical personnel patients and families; strong customer service; reliability and attention to detail.