Technical Support Engineer

Why Lytx

We are seeking a highly motivated Technical Support Engineer to join our dynamic team! In this role you will be responsible for providing exceptional support to our customers resolving issues related to IoT devices web applications and API integrations. Your primary goal will be to build product expertise deliver outstanding customer experiences and collaborate effectively with internal teams to drive solutions.

Youll Get to:

• Provide top-notch technical support resolving issues with IoT devices web applications or APIs.

• Build and maintain product expertise to optimally tackle and resolve sophisticated technical problems.

• Demonstrate curiosity and a problem-solving mentality to implement sustainable solutions.

• Use scripting languages and query large datasets for analysis and manipulation.

• Maintain a customer-centric approach ensuring professional and empathetic support interactions.

• Collaborate with client success product and development teams to share customer feedback and contribute to enhancements.

• Take ownership of customer issues ensuring timely problem resolution and customer satisfaction.

• Create and update knowledge base articles for self-service resources.

• Contribute to a positive team environment sharing knowledge and resolving issues collaboratively.

• Provide feedback to management on customer struggles system deficiencies and improvement opportunities.

What Youll Need

• Experience in technical support or a similar role ideally supporting IoT devices web applications or APIs.

• Strong troubleshooting and problem-solving skills for the timely resolution of complex technical issues.

• Ability to communicate complex info in a simplified and concise manner; can communicate effectively with others able to develop and modify communication strategies to deliver difficult or complex information.

• Proficient in interpreting and analyzing log files extracting insights and troubleshooting using log analysis tools.

• Skilled in scripting languages (e.g. SQL Snowflake Python Shell) for data analysis and manipulation.

• Understanding and related experience supporting and testing API standards and protocols HTTP methods JSON/XML data formats webhooks and proficiency in troubleshooting API-related issues.

• Curiosity and bias for action.

• A willingness to work flexible hours and participate in on-call rotations.

• Familiarity with CRMs like JIRA Zendesk or Salesforce

Benefits:

• Medical dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Hourly rate is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. This position is also eligible for an incentive compensation plan. The expected hiring hourly rate for this position is:

Innovation Lives Here

Together we help save lives on our roadways!

Lytx Inc. is proud to be an equal opportunity employer. Were committed to building a diverse and inclusive workforce and do not discriminate based on race color religion sex sexual orientation gender identity or expression gender genetic information uniformed service national origin age veteran status disability pregnancy or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email . Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local state federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local state federal and regional laws.