Technical Advocate

The Technical Advocate serves as a bridge between customers developers and internal technical teams to ensure successful adoption implementation and optimization of products and services. This role provides technical guidance advocacy and problem resolution while representing customer needs to product and engineering teams. The Technical Advocate operates in a fully remote environment and plays a key role in improving user experience and product success.

This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.

Key Responsibilities

Provide technical support and guidance to customers developers and partners

Assist with product implementation integration and troubleshooting

Create technical documentation guides and best-practice resources

Advocate for customer feedback and collaborate with product teams on improvements

Conduct technical demonstrations and solution walkthroughs

Support onboarding processes to ensure successful adoption

Identify common technical challenges and recommend scalable solutions

Participate in issue resolution and escalation management

Contribute to knowledge base development and training materials

Stay current on product updates technical trends and industry developments

Required Qualifications

Bachelors degree in Computer Science Information Technology Engineering or related field (or equivalent experience)

36 years of experience in technical support developer relations solutions engineering or related roles

Strong understanding of APIs integrations and software systems

Excellent written and verbal communication skills

Ability to explain complex technical concepts to non-technical audiences

Experience working in cross-functional teams

Strong problem-solving and analytical skills

Ability to work independently in a remote environment

Preferred Qualifications

Experience in SaaS cloud platforms or developer-focused environments

Familiarity with programming languages or scripting (e.g. Python JavaScript or similar)

Experience creating technical documentation or tutorials

Knowledge of customer experience best practices

Background in product support or developer advocacy

Compensation

Performance-based incentives may apply depending on organizational structure

Benefits

Comprehensive medical dental and vision insurance

401(k) retirement plan with employer matching

Paid time off paid holidays and sick leave

Life short-term and long-term disability insurance

Flexible remote work arrangement

Professional development and technical certification support

Employee wellness and assistance programs

Work Authorization & Residency Requirement

Must be legally authorized to work in the United States

Must currently reside within the United States

Applications from candidates outside the U.S. will not be considered