Professional Services Network and Cloud Engineer

A bit about Lyra

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees name and culture that have made them successful. As a platform of Evergreen Services Group we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

One of Lyras operating companies Trustack is looking for a hardworking and reliable Network and Cloud Engineer to join their team.

Job Details

Job Title: Professional Services Network and Cloud Engineer

Reports to: Professional Services Delivery Manager

Division: Professional Services

Location: Hybrid on-site implementations remote working and up to two days a week in the office as needed. Office is located at Cirrus House 1 Berrymoor Court Cramlington Northumberland NE23 7RZ. Some out of business hours may be required at times due to the nature of project work.

Job Purpose

This role involves implementing Network Cloud and Virtual infrastructure for clients predominantly in the North East of England but will also include UK wide project delivery at times. The successful candidate will provide technical advisory design and installation services from conception through to implementation and handover into support services. The role is mixture of hybrid working including on site delivery and working from home or the office.

Job Role

The Professional Services Network and Cloud Engineer will be operating as part of the Professional Services Team to deliver new Cloud and Network installations upgrade projects and cyber security solutions. This includes Microsoft 365 tenancy projects including setup migrations and security enhancement cloud security deployments and network solution design and implementations. A security by design mindset is imperative.

Liaising with Sales and Support Services to provide Pre & Post Sales technical advice to ensure the technical validity and information security of proposed solutions.

Providing solution design planning implementation and final solution testing before project sign off.

Producing high quality and accurate installation documentation is a key part of the role.

You will have responsibility for successfully delivering projects from start to finish. Understanding when to escalate any issues is also a required attribute.

Working within a team environment to contribute towards shared learning across the team including providing technical assistance and guidance to colleagues as required.

Evaluate new technologies in a planned structured and objective manner when required.

Knowledge Skills & Expertise required

• Good communication skills. This is a client facing role the successful candidate must have the ability to communicate clear and concise information to people of all levels.
• A self-motivated and positive attitude with a strong customer service ethic is a key requirement for the role.
• Time and job priority management skills are essential.
• A proactive and enthusiastic team player capable of working on own initiative along with strong planning and organisation skills and thorough attention to detail.
• Demonstrates strong troubleshooting skills resulting in effective problem solving.
• An awareness and keen interest of current industry best practices for both cloud and networking security is required. The role requires an amount of self-education to supplement any formal training courses provided to ensure your skills are kept as current as possible.
• A full driving license is required

Strong experience in system design implementing and troubleshooting the following:

• Firewall Router Switch and WiFi solutions (Cisco Meraki / Fortigate)
• Azure & Intune Infrastructure
• Microsoft Entra ID / Microsoft 365
• Active Directory / ADSync / Entra Connect
• Server / Cloud Backup Technologies Replication/Disaster Recovery knowledge of implementation and troubleshooting.
• Hypervisor management skills are an advantage
• Knowledge of SASE PAM and ZTNA solutions would be an advantage but not necessary.

Salary