Director of Operations (FMX)
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Job Location:
Luxembourg - Luxembourg
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Director of Operations is responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests employees corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
He will plan organize direct and coordinate management activities of the operations in conjunction with the General Manager. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel. The Director of Operation will take on responsibility for the hotel in the absence of the General Manager.
Main responsibilities:
Business Performance
- Support the annual budgeting process and financial forecast for the operations departments
- Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guideline
- Analyze monthly P&L and month-end reports identify deviation from business plan goals
Operation
- Ensures guest and employee satisfaction while maintaining market competitiveness and exceptional financial performance
- Develop recommend implement and manage the operational departments annual and long term goals
- Ensures optimal compliance with corporate focus audit local health and safety and other statutory regulations
- Represent the Brand in projecting a credible image to the market residents and colleagues alike
- Help and support in establishment of positive owner relations
Customer relations
- Conveys the Sofitel pillars to guests by playing a hands-on role in the hotel embodying sociability and proximity
Team Management
- Manage performance issues that arise within the operational departments. Train develop coach and counsel conduct performance evaluations and resolve problems of departmental team members and managers
- Constantly monitor team members performance attitude and degree of professionalism
Commercial / Sales
- Instils a sales mindset to employees through continuous stimulation (upselling incentives challenges)
- Provides suggestions for the Sales Manager concerning all offers on sale.
Qualifications :
Knowledge and Experience
- Bachelors Degree from a reputable hospitality school preferred
- Minimum 5 years of operational management experience with strong Rooms and / or F&B background or at least 2 years of experience in a similar capacity
- High degree of professionalism with strong understanding of hotel operations and business acumen
- Excellent reading writing and oral proficiency in English language
- Ability to communicate in a local language where the hotel operates is desirable
- Strong working knowledge of MS Excel Word & PowerPoint
Competencies
- Strong leadership interpersonal and training skills
- Ability to lead expatriates and local colleagues effectively
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Additional Information :
What We Offer
At Accor we are dedicated to helping you reach your potential by providing an enriching and fulfilling career experience. When you join our team you gain access to:
- Development Opportunities: We offer continuous career growth and development within a world-leading hospitality group with over 5700 hotels globally.
- Competitive Salary: We recognize and reward your talents with a highly competitive compensation package.
- Extensive Training: Through Accor Academy you have access to a wealth of learning resources and training programs designed to support your growth and development in your role.
- Global Travel Perks: Enjoy discounted accommodation at Accor properties worldwide and exclusive discounts on food and beverages across our network.
- Supportive Culture: We prioritize a collaborative environment that celebrates each team members contributions.
A Purposeful Career Awaits
Our hotels lead the way in sustainability diversity and inclusion fostering a culture where everyone belongs. We are committed to creating a workplace that gives purpose empowers individuals to thrive and encourages each person to unlock their full potential. Join us in shaping a brighter future in hospitality while making a positive impact on the world around us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
