Senior IT Analyst

Mountain View, CA - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve this were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and craftsmanship.

Were seeking technologists and problem solvers who thrive in fast-paced environments love collaborating with great talent and approach every day like its Day 1. Were a globally diverse team with hubs in New York City Mountain View Latin America and India. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.

ASAPPs IT Services team is intentionally small highly collaborative and built for impact. Were a lean group of four engineers supporting a fast-moving security-focused SaaS-first organization.

The team operates with a high degree of autonomy and ownership. Were looking for strong decision-makers who can seamlessly switch between independent execution and close collaboration prioritize effectively in a dynamic environment and take responsibility for the why behind the worknot just closing tickets.

This role sits at the intersection of employee experience automation lifecycle operations and executive support. You will directly influence how ASAPPs leadership and global workforce experience technology while helping scale modernize and automate IT services.

You should be comfortable owning problems end to end making sound judgment calls and partnering closely across Security Engineering Workplace and People teams to deliver simple scalable solutions.

This role follows a hybrid schedule with a weekly in-office presence in our Mountain View CA office.

What youll do

Deliver exceptional white-glove support for ASAPPs executive leadership ensuring high-touch service and minimal downtime.
Act as the primary escalation point for complex technical issues providing deep-dive troubleshooting for macOS Windows and core SaaS platforms.
Optimize the User Lifecycle managing the end-to-end onboarding and offboarding process with a focus on automation and security.
Drive IT Excellence by maintaining and evolving our internal knowledge base runbooks and self-service documentation.
Partner with IT Engineering to identify design and implement automated workflows that eliminate manual toil.
Champion Endpoint Security by contributing to initiatives focused on device management access control and compliance.
Participate in an on-call rotation to ensure the stability of business-critical operations.

What wed like to see

4 years of IT experience with a proven track record of supporting executive/leadership teams.
Platform Expertise: Strong proficiency in Jamf (macOS) and Intune (Windows); Jamf 200 certification (or similar MDM training) preferred.
Automation Mindset: Practical exposure to scripting (Bash/Python) APIs or low-code tools like Okta WorkflowsIdentity & Access Knowledge: Hands-on experience with Okta and Google Workspace administration in a scaling environment.
Process Driven: A solid understanding of ITSM practices (Incident Request Change and Asset Management).Security First: Experience working within compliance-driven frameworks (SOC2 ISO 27001) where security is a core requirement.
Communication: The ability to translate complex technical concepts into clear instructions for non-technical users.

$100000 - $115000 a year

Compensation package is a combination of salary performance bonus

Separately we also offer a compelling equity grant comprised of stock options

Benefits include:

Competitive compensation with stock options

Comprehensive medical vision and dental insurance

401k matching

Fitness and wellness stipend

Mental well-being benefits

Professional learning and development stipend

Parental leave including adoptive and foster parents

3 weeks paid time off (increases with tenure) along with sick leave bereavement and jury duty

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us at emailprotected to obtain assistance. #LI-AG1 #LI-Hybrid

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC