Maintenance Assistant
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Job Summary
Full Time (40 Hours per week)
Permanent
bpha are a forward-thinking housing association on a mission to build thriving communities where people can live happily in a home they can afford.
We are currently looking for maintenance assistance to provide an efficient and effective maintenance service. On some occasions you will be required to attend quickly and effectively to emergencies during the working day.
What you will be doing:
Providing minor repairs and maintenance across any of the IHMS workstreams as required this could include lock changes to void garages void dwellings and communal cupboards including taking an inventory of items along with photographic evidence and providing this information to relevant department.
- Installation and removal of signage and key safes.
- Assisting other trade professionals with their duties when required within our customers homes and/or void properties.
- You will be accountable for: Delivering a service which understands the needs of our customers and delivers a positive outcome for them.
- Being professional courteous empathetic adaptable self-motivated take pride and ownership of your work able to resolve problems you encounter deliver a high-quality repair and provide an excellent customer experience every time.
- Adhering to all policies procedures processes controls systems required training and record keeping. Ensuring that we operate in a safe customer centric environmentally ethical and accountable way. Meeting and/or exceeding our performance targets understanding and mitigating risk.
- Attend all required training toolbox talks one to ones and appraisals embracing the opportunity for challenge personal growth and development.
- Ensuring that all company owned property is properly maintained cared for respected and always remains fit for purpose.
- Liaising and communicating with managers supervisors schedulers other colleagues and customers whilst undertaking your duties to ensure we deliver on our promises and provide our customers with a first-class repairs service.
Wed love to meet someone with:
- Basic IT skills
- Can demonstrate high levels of customer service in a customer facing role.
- Has good knowledge of Health and Safety in order to carry out inspections and checks and ensure all records are kept up to date.
- Has a professional and positive attitude and works well as part of a team.
- Ability to handle difficult and challenging situations.
- Please note a van and equipment will be provided; you therefore need a current valid UK driving licence.
Amongst what we offer you is:
- A competitive salary
- 28 days holiday PLUS Bank Holidays
- A generous contributory pension scheme
- Private health care
- Free life assurance
- Access to an extensive suite of wellbeing services and tools including a digital gym
- Opportunities for learning and development
- Discounted gym membership
- Retail discount scheme
Please note the successful candidate will be required to complete an enhanced DBS application and this will need to be returned and verified by bpha before a start date can be provided.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
INDHIGH
About us
bpha is a Housing Association located in the Oxford to Cambridge Corridor which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.
We are a leading provider and developer of affordable homes for rent shared ownership and supported housing.
We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.
We invest the money we make in existing homes to enable us to build new homes and to deliver new and improved services.
As a bpha employee youd be joining 500 passionate and valued colleagues. All working together to achieve our mission and deliver quality service for over 20000 homes and a more than 33000 residents (and counting!).
Our vision and values
Quality homes. Connected communities.
Our vision underpins our commitment to provide and maintain safe sustainable efficient high standard homes for local people.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities customers and fellow colleagues. So that we can realise our vision together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us they arent simply little extras added on at the end theyre fundamental parts of what we stand for from the very beginning. As standard.
Thats why at bpha we reward our employees by making sure we give them a supportive and caring environment that empowers them to be happy healthy and inspired every day.
- Holiday entitlement of 28-33 days a year plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
Documents
Required Experience:
Junior IC
Key Skills
- Time Management
- Hand Tools
- HVAC
- Cleaning Experience
- Mechanical Knowledge
- Property Maintenance
- OSHA
- Maintenance
- Painting
- Plumbing
- Heavy Lifting
- Power Tools
About Company
bpha is a social housing association located in Bedford. We provide a wide range of social housing throughout Cambridgeshire, Northamptonshire and beyond.
