Veterinary Client Care Advisor

Wakefield - UK

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title:Client Care Advisor

Location:Paragon Veterinary Referrals

Job Type:Permanent part-time

Salary: 26437 per annum pro rata to 13879.43

Hours: 21 hours per week - Monday - Wednesday 8am - 3:30pm

1 in 5 Late shift 12:30pm - 8pm & 1 in 11 Saturdays 8am-5pm

An exciting opportunity has opened for a Client Care Advisor to join our friendly team at Paragon.

If you are someone who thrives in a dynamic and forward-thinking environment and has a deep passion for providing care to animals then this position could be the ideal fit for you.

Duties will involve

Providing a warm professional and empathetic experience for clients throughout the referral journey
Managing referrals booking consultations and procedures and supporting the front-of-house reception experience
Communicating effectively with clinical teams to ensure efficient diary management and high standards of patient care
Handling client enquiries insurance claims and payments in line with internal processes
Resolving low-level client concerns to ensure excellent customer satisfaction
Using practice management systems inboxes and digital tools to support a smooth client journey
Working collaboratively across teams while promoting Paragon Referrals core values and positive culture

What we are looking for

Proven customer care experience ideally within the veterinary or healthcare sector
Excellent communication organisation and problem-solving skills with a proactive can-do attitude
Ability to work confidently in a fast-paced multi-disciplinary environment
Strong attention to detail and a good understanding of GDPR and client confidentiality
Experience handling low-level complaints and supporting clients empathetically
Competent IT skills including Microsoft Office and practice management systems
A flexible supportive team player who thrives under pressure and prioritises outstanding service

What we offer

5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme

About Us
Paragon Veterinary Referrals is part of Linnaeus and Mars Veterinary Health the largest family-owned veterinary company in the world. Being privately owned we can truly be driven by our purpose to create a better world and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up step up and deliver quality services. Youll have access to a huge network of specialists worldwide development opportunities and an easily accessible comprehensive wellbeing package that prioritises your physical and mental health allowing you to focus on what you do best care for pets.

We are committed to fostering a culture that is inclusive and diverse we care about you and want you to be authentic with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Paragon Veterinary Referrals Linnaeus or the role please contact our Talent Acquisition team at

#LI-OH1

#LI-Onsite

Required Experience:

Unclear Seniority

Job Title:Client Care AdvisorLocation:Paragon Veterinary ReferralsJob Type:Permanent part-timeSalary: 26437 per annum pro rata to 13879.43Hours: 21 hours per week - Monday - Wednesday 8am - 3:30pm1 in 5 Late shift 12:30pm - 8pm & 1 in 11 Saturdays 8am-5pmAn exciting opportunity has opened for a Clie...