Job Title
Sr. Occupancy PlannerJob Description Summary
The Senior Occupancy Planner will lead a team of direct reports overseeing their performance development and day-to-day responsibilities. This role partners closely with the account leadership team other service lines and client representatives to align strategic and tactical planning efforts. The Senior Occupancy Planner is responsible for guiding and supporting a team of professionals to deliver best-in-class Occupancy Planning services managing the supply capacity and demand of the clients portfolio of space.Job Description
Lead manage and develop a team of direct reports; set clear expectations provide ongoing coaching feedback and professional development to ensure high performance engagement and alignment with organizational goals
Foster a culture of accountability and collaboration within the team ensuring each member understands their role in delivering best-in-class client support and service excellence
Act as the primary relationship manager for the client proactively building and sustaining strong trust-based partnerships; anticipate client needs resolve issues and drive client satisfaction and retention
Set clear expectations and hold team members accountable for deliverables project milestones and quality standards
Direct the overall planning and development of new spatial activities and the activities of current projects and programs
Work closely with account leadership team service line peers and client representatives to build strategic partnerships ensure alignment of services with client objectives and drive continuous improvement in client satisfaction with occupancy planning team performance.
Prepare operational presentations and reports illustrating Space pipeline progress challenges opportunities and recommendations. Conduct meetings with clients Space team members and cross-functional account members to inform consult request action and seek approval with internal and client stakeholders.
Ensure compliance with core program standards - all C&W tools processes templates and outputs standardized and customized to the client
Demonstrate proactive solutioning through root cause analysis solution development evaluation of options and alternatives and recommendation of the best course of action for projects processes and overall program operations
Collaborate with IFM PDS and client RE leadership for alignment and day-to-day operations. Recommend adjustments to processes when misalignment is identified
Make recommendations to enhance operational efficiency and service delivery. Direct development of program tools and deliverables which accomplish recommended solutions.
Oversee the creation and maintenance of playbooks templates and tools
Coach and inspire the team to consistently deliver client-centric space planning solutions and move management for all project types; reinforce the importance of exceptional client relationship management and continuous improvement in client support.
Direct the development of planning proposals site assessments for space efficiencies utilization metrics and supply and demand studies
Direct the delivery of project activities including relocations restacks renovations and consolidations
Establish goals and objectives with timetables for the organizational unit and sub-units supervised
Develop present and maintain headcount budgets forecasting and gearing ratios
Possess strong analytical skills and the ability to develop conclusions and recommendations
Maintain a working knowledge of CAFM software space management systems and relational database functionality
Demonstrate proficiency in architectural and engineering drawings concepts and design; provide test fits upon request
Have experience in managing projects of varied scope and complexity
Be proficient in Microsoft Office Suite and Autodesk AutoCAD software applications
Have excellent customer service and interpersonal relationship skills
Work independently and as part of a team
Build strong relationships with internal and external partners to deliver effective services
Have strong oral written and presentation skills
Assume ownership of requests to ensure successful completion
Pay strong attention to detail and quality
Handle concurrent projects with minimal supervision and direction
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INCO: Cushman & WakefieldRequired Experience:
Senior IC
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