Principal, Servicing Strategic Initiatives
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Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Description
Position at loanDepot
Position Summary:
Responsible for the strategic design implementation and ongoing management of our global offshoring and business process outsourcing (BPO) model for mortgage servicing operations. This role is responsible for overseeing large-scale operational initiatives and driving enterprise-level process improvements. This role will drive operational excellence optimize cost efficiency ensure stringent regulatory compliance and mitigate risk across all servicing operations.
Responsibilities:
- Leads the end-to-end strategy design implementation and ongoing governance of a comprehensive offshore servicing model.
- Provides strategic direction and management oversight for all outsourced mortgage servicing functions.
- Identifies and evaluates offshore partners ensuring alignment with organizational goals service-level expectations and regulatory requirements.
- Serves as primary liaison for third-party partners managing contractual agreements and negotiating terms and ensuring all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met or exceeded.
- Develops and enforces a robust governance framework to ensure all global operations adhere to federal state and investor regulations guidelines and internal policy. Partners with internal key partners such as internal audit risk and compliance teams as needed.
- Establishes performance metrics workflows controls and quality assurance programs to support offshore operations.
- Drives servicing operational excellence through process optimization automation and best-practice adoption.
- Develops project roadmaps scope milestones and communication plans to ensure timely and successful execution.
- Collaborates with senior leaders across Servicing IT Finance Legal Vendor Management and Risk & Compliance to support cross-functional initiatives.
- Tracks project performance manage budgets and deliver updates to Servicing leadership. Serves as strategic advisor to Servicing leadership offering insight to Servicing trends operational risks and optimization opportunities.
Requirements
- Bachelors Degree required in Business Administration Finance or a related field is required and/or a minimum of twelve (15) years experience working in with progressive leadership experience in the mortgage servicing industry.
- Strong expertise in multiple servicing functions (customer service escrow investor reporting default etc.). Deep in-depth understanding of mortgage loan servicing processes risk management agency/investor guidelines and the full regulatory landscape required.
- Proven experience developing or managing offshore or nearshore operational models required.
- Prior experience in leading large-scale transformation initiatives or complex projects required.
- Strong analytical skills with expertise in data analysis tools and mortgage servicing platforms (e.g. MSP) preferred.
- Prior project management experience: PMP or similar certification preferred.
- Ability to travel internationally as needed up to 15% required for vendor and site visits.
Why work for #teamloanDepot:
- Aggressive compensation package based on experience and skill set.
- Inclusive diverse and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate purposeful and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and non-exempt positions.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010 loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier faster and less stressful to purchase or refinance a home. Today loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of lifes most complex transactions. With headquarters in Southern California and offices nationwide loanDepot is committed to serving the communities in which its team lives and works through a variety of local regional and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $146000 and $256500. Your base pay will depend on multiple individualized factors including your job-related knowledge/skills qualifications experience and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Key Skills
- Business Development
- Classroom Experience
- Dayforce
- Go
- Cloud Computing
- AWS
- Teaching
- Administrative Experience
- Leadership Experience
- negotiation
- SAS
- Data Analysis Skills
About Company
Apply for your mortgage or refinance online with loanDepot. Trust the second largest non-bank lender in the country to provide you with quality mortgage lending and refinance services in all 50 states.
