German Speaking Banking Customer Care Hybrid work model
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
German Speaking Banking Customer Care Specialist
Location: Szczecin Poland
Hybrid position (office remote)
Introduction
We are looking for a professional and customer-oriented German Speaking Banking Customer Care Specialist to join a leading financial services support team in Szczecin Poland. In this hybrid role you will assist German-speaking customers with banking inquiries deliver high-quality support and contribute to excellent customer experiences. This position is ideal for candidates who enjoy helping customers solving problems and working in a structured and supportive environment.
Responsibilities
- Serve as the first point of contact for German-speaking banking customers
- Respond to customer inquiries via phone email and chat with professionalism
- Provide accurate information regarding banking products services and transactions
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Resolve customer issues and escalations efficiently and with empathy
- Accurately document customer interactions and process transaction requests
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Follow internal procedures compliance rules and quality guidelines
- Collaborate with internal teams to ensure seamless customer support delivery
Requirements
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Fluent German (C1 level or higher) both written and spoken
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Good level of English (minimum communicative level required)
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Excellent communication and active listening skills
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Strong attention to detail and problem-solving abilities
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Customer-centric mindset with professionalism in every interaction
- Previous experience in banking financial services or customer care is an advantage
- Ability to work in the Szczecin Poland hybrid model as required by the company
- EU passport or valid work permit for Poland is mandatory (we can proceed only with candidates who meet this requirement)
What We Offer
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Competitive salary with performance-based incentives
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Paid training and structured onboarding
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Hybrid working model (office remote)
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Stable full-time employment
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International and supportive working environment
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Career development and growth opportunities
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Additional benefits in line with company policy
Ready to Apply
If you are a German speaker with strong communication skills and a passion for helping customers we would love to hear from you. Apply now and take the next step in your career as a Banking Customer Care Specialist in Szczecin Poland!
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
