Marketing Customer Support with Spanish
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Marketing Customer Support
Spanish English
Start Date: 15 January 2026
Location: Lisbon Portugal
Work Model: On-site
Relocation: Not available
Work Schedule
Initial Schedule (12-hour window):
- Monday to Sunday 07:00 19:00
- Two shifts:
- 07:00 16:00
- 10:00 19:00
Future Schedule (TBC by client):
- 24/7 rotational shifts Monday to Sunday
- 2 rotational days off
Role Overview
As a Marketing Customer Support Advisor you will support advertisers by managing and resolving product-related issues while delivering high-quality customer support. The role involves troubleshooting advertising products and collaborating closely with internal teams to ensure excellent customer experience.
Key Responsibilities
- Provide customer support to advertisers via digital channels (e.g. email/chat).
- Handle end-to-end troubleshooting of advertising and campaign-related issues.
- Support paid campaign-related inquiries and platform usage questions.
- Collaborate with internal teams to resolve technical or product-related cases.
- Ensure high customer satisfaction and adherence to service levels.
Requirements
- Fluent in Spanish and English (written and spoken).
- Mandatory experience in paid campaign management.
- Degree in Marketing or a related field.
- Proven experience in Digital Marketing.
- Previous experience in a Contact Centre or Service program within an Advertising Tech company.
- Familiarity with social media platforms and a basic understanding of digital advertising.
- Strong customer service orientation.
- Ability to work both independently and within a team.
Compensation
- Base Salary: 880 x 14 months
- Performance Bonus: N/A
- Complexity/Allowance Bonus: 80 x 11 months
Benefits
- Meal Allowance: 7.63 per working day
- Health Insurance:
- Available from day 1 (employee contribution required)
- Fully covered by the company after 6 months of contract
Key Skills
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