Facility Manager

Facilities Manager JLL

What this job involves: As a Facilities Manager at JLL you will serve as the manager for assigned sites while providing leadership and direction to a team of highly skilled FM staff in delivering facilities management services in professional office and warehouse environments. This role requires you to achieve expected levels of service delivery as described in Service Level Agreements and measured by Key Performance Indicators while ensuring services are delivered at the lowest possible cost within prescribed budgets for each facility. Youll lead a regional Facilities team that provides services to clients across an assigned region within the United States while executing overall vision and leadership for the regional facilities team that reflects JLLs commitment to operational excellence and comprehensive facility management leadership.

What your day-to-day will look like:

Strategic Leadership and Operations Management:

Execute overall vision and leadership for regional facilities team while establishing and executing strategic direction for operations and maintenance team

Ensure alignment with client goals while overseeing operational aspects of properties to protect maintain and improve value of clients sites

Inspect buildings routinely to guarantee building services are at highest level of quality standards

Monitor and review preventive maintenance programs while utilizing data to develop trends and insights for continuous improvement

Transform existing operational practices to leverage JLL tools processes relationships and best practices for highly efficient service delivery

Safety and Training Management:

Ensure all Client and JLL safety procedures are followed while establishing and maintaining safety-first culture

Promote and drive safe work practices through timely training best practices and delivering rewards and recognitions for safe behavior

Assist in development of training programs to increase team technical capabilities

Lead and assist in site incident investigation while utilizing structured problem solving to identify root cause of failures

Vendor and Contractor Management:

Manage third-party contractors and vendors engaged in operating and maintaining properties

Team with Senior Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance services

Work with strategic sourcing professionals to identify cost savings opportunities and support contracting efforts

Ensure optimal contractor performance while maintaining quality standards and budget compliance

Client Relationship Management:

Develop and maintain positive relationships with Client Branch Managers and Operations teams

Serve as primary interface with client representatives while collaborating to determine client expectations

Ensure delivery of committed services and overall satisfaction with JLL performance

Demonstrate leadership responsiveness and creativity in finding solutions for service delivery challenges

Employee Management and Development:

Foster collaborative teamwork environment while promoting energy enthusiasm and maximizing productivity

Provide strategy vision and continuous improvement to drive facility personnel to advance quality of service delivery

Ensure optimal rollout and training in use of standard CMMS tools processes and systems

Complete all performance reviews both mid-year and year-end on timely basis with comprehensive evaluation

Coach individuals who do not achieve excellence or show significant performance problems while implementing improvement plans

Work with Account Management team to source employee career growth and development opportunities

Promote culture of diversity and inclusivity for all team members

Financial Management and Budget Oversight:

Develop and maintain operating budgets for all sites while meeting targets as defined in KPIs

Provide written variance analysis and forecast to client for comprehensive financial transparency

Meet regional-specific cost savings targets to contribute to account achieving significant savings throughout contract term

Work with finance and accounting professionals to produce on-time and accurate reports including cost savings initiatives

Develop property-specific multi-year capital improvement project plans while managing process to complete in-scope projects

Compliance and Quality Assurance:

Maintain sites using Service Level Agreements and key performance indicators for optimal performance

Ensure compliance with JLL minimum audit standards while maintaining comprehensive documentation

Utilize CMMS systems for all facility operations while ensuring facility compliance with new tools and processes

Required Qualifications:

Education and Experience: Bachelors or Masters degree in business administration engineering technology architecture or related field preferred

Minimum 5-8 years of Facilities Management experience required including oversight of technical teams

Experience in managing facilities teams preferably in industrial/manufacturing/logistics environment

Demonstrated experience in managing 24/7 operations in fast-paced work environment

Leadership and Management Skills: Superior client relationship management skills for effective stakeholder engagement

Demonstrated organizational and problem-solving skills for complex facility challenges

Ability to plan and manage within budget and time constraints while maintaining quality standards

Strategic thinker with strong implementation orientation for comprehensive facility management

Technical and Business Acumen: Basic understanding of commercial leases contract documents and general accounting practices

Familiarity with and understanding of various building systems for comprehensive facility operations

Proficient in and experience with CMMS systems and Microsoft Office Suite (Word Excel PowerPoint Outlook)

Communication and Collaboration: Possess strong written verbal and people skills for effective leadership and client interaction

Strong collaborative management style for effective team leadership and stakeholder engagement

Excellent prioritization and conflict resolution skills for managing complex facility operations

Ability to multitask and work without direct supervision while maintaining high performance standards

Additional Requirements: Some regional travel may be required for site inspections and client meetings

Flexibility to respond to emergency situations and work outside regular business hours when necessary

Location: Redlands CA