Security Specialist SIEM Technologies
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Job Location:
Mississauga - Canada
Hourly Salary:
$ 33 - 46
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.
Job Summary
TheSpecialistprovides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packetscaptures; configurations; restoring from back up; repair for appliances networks and infrastructure and other system issuesforone or more of three particular disciplines: Network Security Information Securityand/or Endpoint Security; and brings an established repository of technical expertise to act as a Subject Matter Expert..This role upholds defined service level agreements (SLA) and customer service excellence. The Specialistcontinues to develop a platform of technicalexpertise.
This role requires hands-on proven working experience with SIEM technologies.
What you will do:
24x7 Support 60% job weight
Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
Performs deep analysis of the operating system. Handles Cyber incidents systemcrashesand bug fixes. Handles troubleshooting packetscaptures configurations restoring from back up and repair for appliances networks infrastructure and other system issues. Issues may multiple interactions with clients and/or vendors to resolve
Identifiesefficiencies and improvements in workflow thus reducingfalse positivesin client environments
Performs root cause analysis and collaborates withconsultantsand other Analysts to solve repetitive system performance or configuration problems
Provides technical knowledge transfer to clients and internal department on low complexity problems
Identifies records and escalates service performance trends anomalies and SLA breaches to senior leadership
Applies Trusted Advisor techniques to build up client trust and influence loyalty
ServiceDelivery Improvement - 20% job weight
Provides mentorship and guidance to less senior resources as a trusted advisor in the application ofCDWmethodologies and the use of tools and templates to troubleshoot client requests
Development of Standard Operating Procedures (SOPs)and knowledge base articles
Professional Development 20% job weight
Attends training sessions or shadowing activities and obtains industry related certifications asdeterminedby Manager
Participate notably in assigned self-paced trainings
What we expect of you:
Bachelors degree (B.A./B.S.) or 3-year diploma in Engineering Computer Science or a Technology related fieldand1years of security experience in a client-focused environment and/or working in a security operations centerOR
6 years total of Information Technology experience to include1years of security experience in a client-focused environment and/or working in a security operations center
- Demonstrated hands-on working experience on SIEM technologies (such as QRadar Splunk Exabeam SumoLogic and/or Microsoft Sentinel)
At least twointermediate-levelcertificationsin Managed Security Services disciplines including but not limited to:
Check Point: CCSA CCSE: Cisco; CCNA-Security CCNP SecurityCyberOpsProfessional PaloAlto:ACE PCNSE Cortex XDR: PCDRAPMXdS;IBMQRadarSecurityAdministrator; SplunkExabeam: Principal Security AnalystAssociate or Advanced SecurityEngineer:CrowdStrike FalconCFAMicrosoft SC-200 CSAor similar technology certifications
The position is part of a 7-day per week 24-hour per day managed services operations.To provide the requiredcoveragemustbe willing to work weekends holidays and overtime.
Provide direct client support managingticketsand handling calls.
Collaborate internally and externally to troubleshoot technical issues.
Analyze and resolve problems acrossMSS supportedtechnologies.
Experience supporting IT infrastructure and Information Systems design or support involving hardwaresoftwareand services at an enterprise level for at least one discipline in the Managed Security Servicesportfolio
Contribute to teamobjectivesandmaintainhigh customer satisfaction.
Mentor less experienced team members and prioritize tasks effectively.
Proficiencywith productivity tools such as word processing spreadsheet diagram creationpresentationand email processing applications.
Actively engage in coaching and continuous learning to enhance technical skills.
Apply critical thinking and problem-solving abilities to address challenges.
Experience in client-based support
Clearunderstanding of Managed Security Servicesofferings and business proposition
Excellent communication and collaboration skills.
Ability to work independently and under minimal supervision
- Microsoft Sentinel and Microsoft Defender experience a plus
At CDW we strive to offer market-competitive total rewards packages to attract andretaintalent. As such we are committed topaytransparencyand ensuring fair compensation for all our coworkers. Each of our roles isassignedasalaryrange that is informed by multiple sources of market determineindividualpaywithin a given range based on a candidates prior experience knowledgeskillsand abilities. This approach allows us to offer competitive andequitablesalaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a37.5 -hourworkweek andpaid on a bi-weekly payroll schedule.
Pay range: $33.34 - $46.46 /hour depending on experience and skill set
This postingreflectsacurrently available position within our organization for which we are actively recruiting.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process CDWs goal is to get to know you as an applicant and understand your experience strengths skills and qualifications. While AI can help you present yourself more clearly and effectively the essence of your application should be authentically yours. To learn more please review CDWs AI Applicant Notice.
Required Experience:
IC
Key Skills
- CCTV
- Low Voltage
- Network Management
- IDS
- Computer Networking
- Field Service
- ICD Coding
- Military Experience
- Security
- Security System Experience
- Information Security
- Troubleshooting
About Company
CDW UK is a leading IT company which brings together the right technology & expertise to solve your most complex organisational challenges. Our consulting, cloud & integrated technology solutions, and managed services help you drive & manage innovation.
