Customer Service Representative Royal Canin

Brussels - Belgium

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

The Customer Service Representative plays a key role in supporting our customers from placing orders to resolving inquiries across every interaction channel. Your mission is to deliver an exceptional customer experience both inbound and outbound while ensuring a smoothefficientand high-quality order-to-invoice this role you directly contribute to the success andobjectivesof Royal Canin.

What are we looking for

Relevant administrative education orqualification.

Fluency in French and Dutch is essential English is a strong plus.

12 years experience in a similar role with a strong customer service focus.

Excellent communication andconflict-managementskills.

Strong attention to detail and solid organizational abilities.

Ability to perform under time pressure whilemaintainingquality.

Strong IT affinity: confident Microsoft Officeuser especially Excel.

Experience with 1NAV is an advantage

What are your key responsibilities

Manage orders via EDIWebshop Mail CRM and Phone.

Handle claims and returns.

Support customers with: Track & traceOrderand delivery questionsWebshopassistance 3PL communication.

Conduct inbound and outbound customer calls to enhance the service experience.

Manage administrative processes related to product sales whilecomplying withinternal procedures.

Work closely with Sales to keep customers informed and engaged supporting positive sales development.

Keep CRM informationaccurateand up to date enabling Sales to act on customer insights.

Actively contribute to and support continuous improvement initiatives

You will perform all operational tasks linked to customer interactions within the order-to-invoice process. This role is based in our Brussels office and supports customers across three key channels in the Benelux region: Pet Specialty Retail (PSR) Veterinarians (VET) Professional Kennels & Breeders (PRO). Success in this role requires frequent collaboration with Sales Logistics and S&F as well asa strong teamspirit.

As the first point of contact for our customers you bring empathy professionalism and assertiveness to every interaction. You are structured detail-oriented and organized ensuring every case is handled with care and efficiency.

What can you expect from Mars

Work alongside diverse and talented Associates guided by the Five Principles.

Be part of a purpose-driven companyshapinga better tomorrow.

Access best-in-class learning and development from day one including Mars University. An industry-competitive salary and benefits package including company bonus.

Required Experience:

Unclear Seniority

Job Description:The Customer Service Representative plays a key role in supporting our customers from placing orders to resolving inquiries across every interaction channel. Your mission is to deliver an exceptional customer experience both inbound and outbound while ensuring a smoothefficientand h...