Manager- HR Operations

ABOUT US:

Community health is about more than just vaccines and checkups. Its about giving people the resources they need to live their best lives. At Neighborhood this is our vision: a community where everyone is healthy and happy. Were with you every step of the way with the care you need for each of lifes chapters. At Neighborhood we are Better Together.

As a private non-profit 501(C) (3) community health organization we serve over 414000 medical dental and behavioral health visits from more than 95000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all regardless of situation or circumstance.

Since 1969 our employees have been making this mission a reality. Regardless of the role our team focuses on being compassionate having integrity being professional always collaborating and consistently going above and beyond. If this sounds like an organization you would like to be a part of we would love to meet you.

ROLE OVERVIEW and PURPOSE

The HR Operations Manager at Neighborhood works in close partnership with key organizational leaders including the Corporate Compliance Officer Director of Employee Experience Provider Enrollment Payroll HR Manager of Employee Relations and Talent Acquisition HRIS Team Compensation and Benefits. This role reports to the Director of Human Resources and serves as a central connector across HR functions to ensure seamless compliant and consistent people operations.

The HR Operations Manager is responsible for overseeing core HR operational functions with a primary focus on compliance onboarding and offboarding policy development and maintenance and the accurate management of employee data within Neighborhoods Human Resources Information system (HRIS). Through process management data integrity and cross-functional collaboration this role drives operational efficiency standardization and scalability while supporting a positive and consistent employee experience across the organization.

Schedule: 3 days on-site 2 days remote

RESPONSIBILITIES

HR Operations

• Manages the onboarding process including New Hire Orientation collection of required documentation and coordination with hiring managers and presenters to ensure an exceptional first day experience.
• Manages the offboarding process ensuring completion of exit interviews compliance documentation accurate updates to the HRIS (UKG) and proper termination file creation in collaboration with HR team.
• Develops and maintains standardized HR processes for accurate data entry and documentation across the employee lifecycle leveraging the HRIS and department SOPs to ensure consistency.
• Collaborate with Neighborhoods HR Manager Employee Relations and Talent Acquisition to oversee legal compliance requirements as it relates to Employment Law to include annual poster compliance and distribution/posting at each Neighborhood Site required HR trainings including but not limited to Harassment Prevention Training for Employees and Supervisors.
• Manage Neighborhoods and timely by triaging inquiries coming into HR and respond or forward to the appropriate party.
• Support employees when human resources issues arise with efficient problem-solving.
• Administer Neighborhoods voluntary telecommuting program including the tracking of active agreements.
• Recommends new approaches policies and procedures to effect continual improvements in efficiency of operations.
• Assist in the development of personnel policies and procedures and provide relevant updates and suggestions for updates to preexisting policies and procedures as well as the Employee Handbook.
• Serve as Primary Project Manager for HR related initiatives and special projects (acquisitions system changes etc.)
• Directs team(s) and establishes team direction and goals in alignment with the organizational mission vision and values.
• Identifies work and staffing models; recruits hires and oversees a team to meet work needs.
• Identifies department priorities; ensures employees have information and resources to meet job expectations.
• Oversee the response and submission of Neighborhoods HRSA requests within the HRSA portal and other governmental requests for information such as Employment Development Department (EDD) unemployment claims disability claims etc.
• Leads the development communication and oversight of team and individual goals; ensures goals expectations and standards are clearly understood by staff.
• Manages coaches motivates and guides employees; promotes employee development.
• Ensures team adheres to department and organizational standards policies and procedures.
• Evaluates employee performance and provides regular feedback to support success; recognizes strong performance and addresses performance gaps and accountability (corrective action).

HR Compliance

• Responsible for Neighborhoods HR Compliance Program as it relates to employee files and record keeping ensuring that Neighborhood is well prepared for audits by external entities (CMS HRSA USCIS DHCS etc.). This job function requires heavy collaboration with Neighborhoods Director of Nursing Director of Compliance and Credentialling Team. Examples of compliance areas include ensuring employee files contain information such as:
  • OIG/SAM Exclusion checks
  • National Practitioner Data Bank (NPDB)
  • Pre-Employment Requirements (certifications immunizations drug tests background checks COVID vaccination status etc.)
  • I-9 Compliance
  • Basic Life Support (BLS) training and expirations
  • Licenses and expirations
• Create and develop an internal audit program with HR Compliance Specialist role with monthly and quarterly audits to test and evaluate current processes and procedures and their effectiveness. Implement necessary changes based on information gained during internal audits.
• Oversees collection and tracking of key credentialing and recredentialing dates for clinical staff to ensure compliance with FTCA reporting requirements collaborating closely with the Compliance Manager
• Manages the recredentialing and re-privileging process ensuring workflows audits and reporting effectively track critical requirements such as BLS licenses and certifications in accordance with HRSA CMS DHCS and other regulatory bodies.
• Partners with Affiliate Partner Program to uphold regulatory compliance conducting mock audits and providing guidance to ensure adherence to HRSA DCHS CMS and other applicable standards
• Establish and oversee Neighborhoods pre-employment requirements based on factors such as HRSA Licensed Independent Practitioners Other Licensed Clinical Practitioners etc. Collaborate with Talent Acquisition Manager on Adverse Action Process for candidates with flags on their background checks.
• Collaborate with other departments for the tracking and storing of employee information for annual campaigns such as TB testing flu shots etc.
• Other duties as assigned.

EDUCATION/EXPERIENCE

• Bachelors degree or equivalent work experience required
• 3-5 years of progressive work in Human Resources with extensive experience on HR processes and procedures HR operations compliance and record keeping project management and/or onboarding/offboarding.
• Previous experience leading a team of HR professionals required.
• UKG experience preferred
• Experience with SharePoint preferred
• Experience working in a FQHC or healthcare environment preferred.
• Knowledge of HRSA credentialing and privileging requirements of LIP OLCP and OCSs preferred.

ADDITIONAL QUALIFICATIONS (Knowledge Skills and Abilities)

• High level of customer service skills
• Strong problem solving skills
• Excellent verbal and written communication skills
• Excellent planning and organizational ability
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner
• Physical Requirements
• Ability to lift/carry 20 lbs/weight
• Ability to stand for long periods of time

COMPLIANCE (Safety & HIPPA)

• Follows all safety procedures as outlined in Neighborhood Healthcares Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintains current knowledge of policies and procedures as they relate to safe work practices
• Follows all safety procedures and report unsafe conditions
• Uses appropriate body mechanics to ensure an injury free environment
• Familiarity with location of nearest fire extinguisher and emergency exits
• Follows all infection control procedures including blood-borne pathogen protocols
• Maintains privacy of all patients employee and volunteer information and access such information only on a need-to-know basis for business purposes
• Complies with all regulations regarding corporate integrity and security obligations
• Reports all behavior and/or activity that are unethical fraudulent or unlawful

Pay Range: $00 per year depending on experience.

Compensation Disclosure:The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role actual compensation will be based on several factors including but not limited to: the candidates overall knowledge skills and experience market data and industry benchmarks internal equity within the organization Budgetary considerations and organizational needs.

Required Experience:

Manager