Onsite Support (mwd) 1001
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an experienced Onsite Support Technician (m/f/d) in Frankfurt am Main. You will be responsible for providing technical user support on site and ensuring smooth IT operations within the framework of a professional walk-in centre and classic on-site support.
Service hours: MonFri 6 a.m.9 p.m. weekends 9 a.m.7 p.m.
Tasks
- Support for the walk-in centre (stand-in/bring-in kiosk) and provision of support services on site
- First and second level support for users in the areas of Windows client MS Office and standard software
- Warehousing and logistics for shipping and remote locations
- Remote support for users and technicians
- Mobile device management (MDM) including SIM card management
- Coordination of hardware repairs with external service providers
- Staging and image loading as well as managed deployments
- Asset clearing and documentation in the asset management system
- Conference room and meeting room support (audio/video equipment connections etc.)
- Hands-and-eyes support for server or network issues on site
Requirements
- Experience as an on-site technician or in hardware/ software support
- Knowledge of error analysis in Windows client environments (OnPrem)
- Basic knowledge of network and server technologies (e.g. cabling reboots patching)
- High service orientation ability to work in a team and proactive approach
- Very good written and spoken English
- Willingness to work shifts (Service hours: MonFri 6am-9pm Sat 9am-7pm) and occasionally travel to Brussels
- Certificate of good conduct must be presented at the start of the project
- ITIL certification is an advantage
Key Skills
- Experience Working With Students
- Google Docs
- Organizational skills
- Classroom Experience
- Data Collection
- Materials Handling
- Workers' Compensation Law
- OSHA
- Special Operations
- Team Management
- Experience with Children
- Supervising Experience
About Company
Bist du bereit für das nächste Level? Dann starte deine Karriere am IT-Markt mit uns! Unsere Standorte in Deutschland und Europa bieten zahlreiche Jobs und Karrieremöglichkeiten sowohl für erfahrene Expert:innen als auch Berufs- und Quereinsteiger:innen sowie Studierende.
