Network Telecom Specialist

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Role Overview

We are seeking a Network / Telecom Specialist Tier I to support day-to-day network and telecommunications operations. This role focuses on first-level support monitoring troubleshooting and incident resolution for enterprise network and voice infrastructure. The ideal candidate has a solid foundation in networking concepts and strong customer service skills.

Key Responsibilities

Provide Tier I support for network and telecom-related incidents and service requests.
Monitor network performance alerts and system availability using standard monitoring tools.
Troubleshoot basic to intermediate issues related to LAN/WAN Wi-Fi VPN and VoIP systems.
Escalate complex issues to Tier II/III teams with proper documentation and analysis.
Assist with network device configuration patching and routine maintenance.
Support telecom systems including PBX VoIP and conferencing tools.
Document incidents resolutions and procedures in ticketing systems.
Follow ITIL-based incident problem and change management processes.
Coordinate with vendors and service providers as required.
Maintain compliance with security and operational standards.

Required Skills & Qualifications

2 5 years of experience in network or telecom support.
Basic to intermediate knowledge of:
- TCP/IP DNS DHCP
- LAN/WAN and wireless networking
- Routers switches and firewalls
- VoIP / telecom systems
Experience with ticketing tools (ServiceNow or similar).
Strong troubleshooting and analytical skills.
Good communication skills with the ability to support end users and technical teams.
Willingness to work in shifts/on-call if required.

Preferred Qualifications

Certifications such as CCNA Network or equivalent.
Experience supporting enterprise environments.
Familiarity with network monitoring tools.

Exposure to ITIL processes and documentation standards.

Role Overview We are seeking a Network / Telecom Specialist Tier I to support day-to-day network and telecommunications operations. This role focuses on first-level support monitoring troubleshooting and incident resolution for enterprise network and voice infrastructure. The ideal candidate has...