IT System Operations and Support Specialist

Job Description

The Client is the official publishing service provider for the institutions bodies and agencies of the European Union. It serves as the central access point for EU law official publications open and reusable data research outputs public procurement notices and other forms of authoritative EU information.

TASKS AND RESPONSIBILITIES
Provide technical consultancy and support for the Dissemination and Publishing IT systems of the OP (e.g. EUR-Lex EU Law Tracker N-Lex).
Monitor and analyse system logs (preferably using CloudWatch or Dynatrace) and prepare related reports and statistics (ideally with PIWIK or BI tools).
Handle IT system incidents investigate root causes and ensure timely resolution.
Test new functionalities identify and document issues and follow up on their
Coordinate the reception validation and testing of new releases using CI/CD pipelines (preferably on Bitbucket and/or GitLab).
Work with IT systems hosted in cloud environments (preferably AWS) and apply established change-management procedures.
Create and maintain database scripts and Linux/Unix scripts (e.g. JSON queries shell ).
Analyse design and contribute to the evolution of IT systems.
Provide 2nd-level technical support to users including troubleshooting functional and non-functional issues related to HTML XML and CSS.
Create manage and follow up on tickets with users and service providers.
Draft and review technical and functional/non-functional specifications in collaboration with Enterprise Architecture and Operations teams.
Actively participate in technical working groups and meetings with project teamsdevelopers stakeholders and non-technical users.
Deliver training sessions and demonstrations to internal teams.

OPOCE Dissemination IT Systems Integration Operations &
Support Specialist

REQUIRED SKILLS & QUALIFICATIONS

Education: Bachelor or equivalent degree of at least 3 successful years of post-high school education in Information Technology or Computer Science or Computing (EQF level 6) or 2 years of professional experience in addition to experience required.

EXPERIENCE
Minimum 5 years of professional experience in IT of which: 3 years in monitoring and analysing system logs and in Incident and Problem Management (ITIL).
3 years in testing and validating functional and non-functional requirements.
3 years of drafting technical and functional/non-functional specifications.
3 years of working in Project Management roles.
2 year using services provided in the Cloud.
2 years in release management with experience in setting up and configuringCI/CD pipelines.
1 year in database and network management.

DESIRABLE KNOWLEDGE
Understanding of network components and topologies.
Experience with Elasticsearch.
Familiarity with containerisation technologies (e.g. Docker Kubernetes).
Experience on automated testing


TECHNICAL SKILLS
1. HTML XML basis (schema parsing with xpath transformation with xslt) CSS: 36
2. Databases (MySQL or SQL Server Oracle or Postgres SQL): 12 months
3. Linux System (shell script basic administration): 12 months
4. Application server (Tomcat or JBOSS/WILDFLY): 60 months
5. Network topology (TCP/IP Load balancers Proxy servers): 12 months

OPOCE Dissemination IT Systems Integration Operations & Support Specialist
Reporting Technologies

1. PIWIK: 36 months
2. Microsoft Power BI: 24 months

Other IT Languages
1. Java: 36 months
2. Perl: 12 months

Other IT Expertise
1. Monitoring analysing system logs and root-cause detection: 60 months
2. Incident and Problem management on IT systems (ITIL) /applications Technical Support: 48 months
3. Experience in the testing and validating requirements of IT systems: 48 months
4. Experience in writing system specifications and in understanding technical documentations: 36 months
5. Project Management (PM2 or Prince2 or PMI): 36 months
6. Experience in release management / setting up and configuring CI/CD pipelines: 24
7. API Management (curl/Postman/Json): 24 months
8. Experience on Cloud management: 24 months
9. 1Experience in Containerisation technologies (e.g. Docker Kubernetes): 12 months

Software Tools
1. System monitoring: CloudWatch: 48 months
2. System monitoring: Dynatrace: 36 months
3. Microsoft Office Suite - Word Excel Power Point: 36 months
4. Ticketing service and documentation tools such as Confluence JIRA/Citnet/GitLab:36 months
5. AWS Cloud and its services: 12 months
6. Elasticsearch : 6 months

Required Skills:

KUBERNETESHTMLWILDFLYSQL SERVERDOCKERGITLABMICROSOFT POWER BICI/CDSTATISTICSMYSQLELASTICSEARCHXMLJIRALINUX