User Provisioning Analyst (T2)
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Overview
The User Provisioning team manages the lifecycle of all accounts data and system access within the AtkinsRéalis computing environment including Group Finance HR Systems and other hosted systems globally.
The team works closely with the Global Service Desk a multi-skilled team which also deals with transactional requests allowing flexibility of resource provision and provision of a good service to our customers.
The User Provisioning Analyst reports to the Service Delivery User Provisioning Specialist.
Your role
- Processes transactional User Provisioning tasks in accordance with documented and audited processes with complete accuracy
- Supports team leads in the drive to deliver on automation initiatives and achieve continuous service improvement
- Assists in defining documenting improving automating and streamlining processes
- Liaises with Project Managers as required to ensure project assistance and the smooth transition of new services into existing processes
- Provides resolution for incidents of varying complexity and requests and ensures knowledge transfer to Level 2 and Global Service Desk teams
- Responds to all incidents and requests according to defined SLAs ensures complete accuracy and customer satisfaction
- Learning Cross trainings to analysts to work on all categories of requests/tasks & incidents
- ITIL Best Practice in incident problem and change management
- Execution of changes with minimal service disruption
- KB and process articles creation & updates
- SOPs creation and updates
About you
Degree in Computer Science or equivalent.
- ITIL v3/4 Foundation
- Experience of working in a high-pressure environment
- An excellent understanding of how IT contributes to the delivery of a service to SNC-Lavalin clients
- Proven track record in achieving SLAs
- Enthusiasm and dedication to drive improvement/change
- Excellent communication skills and customer focus
- Ability to build and maintain efficient working relationships
- Process-orientated with a methodical and planned approach to achieving goals
- Strong analytical skills
- Meticulous attention to detail
- Confidence and professionalism
- Experience of IS work management systems ideally ServiceNow
- ITIL v3 Service Operation
- Experience of working in a multi-cultural environment
Reward & benefits
Explore the rewards and benefits that help you thrive at every stage of your life and your career.
This includes:
- Comprehensive life insurance coverage.
- Premium medical insurance for you and your dependents.
- Generous annual leave balance.
- Flexible and hybrid work solutions.
- Remote work opportunities outside of country.
- Company gratuity scheme.
- Discretionary bonus program.
- Relocation assistance.
- Employee Wellbeing Program: 24/7 access to specialists in finance legal matters family care personal health fitness and nutrition.
Seize every opportunity to sharpen your skills expand your expertise and be recognized for the impact you make.
About AtkinsRéalis
Worker Type
EmployeeJob Type
RegularAt AtkinsRéalis we seek to hire individuals with diverse characteristics backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender ethnic or national origin sexual identity and orientation age religion or disability but enriches itself through these differences.
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
We are a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world’s infrastructure and energy systems.
