Enterprise Contact Center Senior Representative (Annuities)
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Job Summary
Overview:
Are you a FINRA Series 6 or SIE licensed professional looking toleverageyour credentials in a rewarding customer service career Join SecurianFinancialsEnterprise Contact Center as a Senior Representative supporting our Annuity business position is intended for licensed professionalsseekingto integrate their regulatoryexpertisewith a commitment to delivering outstanding customer service. We will consider Series 6 or SIE license holders. We will also support those with their SIE to obtain their Series 6.
Why This Role:
Monday-Friday schedule NO weekends.
Virtual hybrid work model with flexibility(mustresidewithin a 90-minute commutable distance to our offices).
Comprehensive training and mentoring to build your annuityexpertise.
Advancement opportunities within our growing team.
Join a company committed to helping customers build securetomorrows.
Responsibilities include but not limited to:
As a licensed Contact Center Senior Representativeyou willbe a trusted guide and problem solver providing expert support to customers financial professionals channelpartnersand Series 6 license enables you to service our full product portfolio including variable products that require regulatory licensing.
Deliver compassionatetimelyandaccurateresponsesfrom simple tocomplex annuityinquiries.
Explain and resolvepolicy or account issues for customers and channelpartners.
Support both fixed/indexed annuities and variableproducts.
Navigate regulatory requirements whilemaintainingexcellent customerexperience.
Meet or exceed contact center performance metrics while upholding Securians qualitystandards.
Handle 35-50 customer interactions daily across multiple channels.
Work Environment:
Location:Virtual hybrid model - mustresidewithin 90-minute commutable radius of Macon Georgia office.
Training Hours:8:00 AM - 4:45 PMCST.
Ongoing Schedule:Assigned after training completion.
Business Hours: Monday-Thursday 7:30 AM - 5:30 PM Friday 7:30 AM - 4:30 PMCST.
In-Office Requirements:Event-based for technical issues or for moments that matter.
The compensationrangeis $22-$ salary range provided on the posting is broad to account for varying positions at this level within the enterprise. We share our ranges for transparencyand toaccount for individuals with different experiences and skillsets as well as to allow for growth within the level.
Qualifications:
Active FINRA Series 6 license or SIE license with the ability to sit for the Series 6 exam within 90 days and ability to obtain the Series 6 License within 6 months of hire.
Strong customer service mindset.
Excellent verbal and written communication skills.
Professional phone etiquette and active listening abilities.
Self-motivatedpunctualand dependable.
High levelof reliabilitytrustworthinessand ability tomaintainconfidentiality.
Technicalproficiency: ability to navigate multiple systems simultaneously whilemaintainingeffective customer engagement.
Strong typing skills and computer literacy.
Ability to multi-task and manage time effectively in a fast-pacedenvironment.
Quick learner with strong knowledge retention.
Meets technical requirements for remote work (bandwidth and system specifications).
Preferred Qualifications:
Experience in the financial services or insurance industry.
Background servicing annuity or life insurance accounts (new business and/or in-force).
Interest in career progression to Specialist / SME Support or leadership roles within the Contact Center.
What Sets You Apart:
Successful candidates are empathetic problem solvers who combine regulatory knowledge with genuine care for reliably upholdhigh standardsin financialservicingand compliance workdemonstratingdrive and compassion.
The estimated base pay range for this job is:
Pay may vary depending on job-related factors and individual experience skills knowledge etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial we understand that attracting top talent means offering more than just a job it means providing a rewarding and fulfilling career. As a valued member of our high-performing team we want you to connect with your work your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth well-being and work-life balance including the advantages listed here:
Paid time off:
We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax recharge and spend time doing whats important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securians flexible leave programs allow time off from work for parental leave caregiver leave for family members bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securians 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings with a target of 5 percent. The amount is based on company results compared to goals related to earnings sales and service.
Health insurance: From the first day of employment associates and their eligible family members including spouses domestic partners and children are eligible for medical dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events volunteer paid time off a dollar-for-dollar matching gift program and more we encourage you to support organizations important to you.
Associate Resource Groups: Build connections be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities including:
Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group
For more information regarding Securians benefits please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these all cases the plan document dictates coverage and provisions.
Securian Financial Group Inc. does not discriminate based on race color religion national origin sex gender gender identity sexual orientation age marital or familial status pregnancy disability genetic information political affiliation veteran status status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs please contact us by email at by telephone (voice) or 711 (Relay/TTY).
To view our privacy statement click here
To view our legal statement click here
Required Experience:
Senior IC
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
At Securian Financial, we provide solutions that let you focus on your most important asset: family. Our insurance, investment and retirement solutions give you the confidence to focus on what’s truly valuable: banking memories with those who matter most.
