Manager, Sales Development

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

The Manager of Sales Development leads a high performing team of Outbound SDRs driving pipeline creation through strong coaching data-driven insights and cross functional alignment. This role owns team development forecasting process improvement and operation efficiency. You will collaborate closely with Sales Marketing and Operations to ensure consistent growth clear strategy and opportunities to establish seamless execution and continuous improvement across the funnel.

What Part Will You Play

• Lead coach and develop a team of Sales Development Representatives through regular 1:1s coaching sessions and performance evaluations.
• Communicate clear goals expectations and success metrics to the team and ensure consistent execution.
• Leverage reporting to identify trends performance gaps and opportunities for improvement.
• Reactively communicate issues blockers or breakdowns in real time to providing clear context solutions and follow up steps.
• Participate in standing meetings with Sales Marketing and Revenue Operations to ensure alignment on goals lead flow messaging and performance.
• Identify operational insufficiencies and implement scalable solutions to streamline SDR workflows.
• Deliver structured feedback and support personalized development plans for each team member.
• forecast sales revenue pipeline contribution and performance outcomes using historical data and real time activity.
• Lead initiatives to support speed to lead outreach quality follow up precision and lead management.
• Standardize best practices for prospecting qualification messaging and sequencing.
• Conduct SDR interviews and evaluate talent.
• Monitor daily weekly and monthly SDR KPIs including conversion rates activity close rates pipeline management and speed to lead.
• Create a positive motivating and collaborative team environment focused on growth and results.
• Not an exhaustive list; other duties as assigned

What Success Looks Like

• A well coached high performing SDR team consistently exceeding goals.
• Strong cross department alignment transparent communication and fast resolution of issues.
• Data driven forecasting that accurately reflects SDR contribution and productivity.
• Streamlined scalable processes that improve quality efficiency and team impact.
• A culture rooted in accountability growth and teamwork.

Minimum Qualifications

• Bachelors Degree
• Relevant Experience or Degree in: related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be considered.
• 2 years experience in a supervisory position

Preferred Qualifications

• 3-5 years of experience in Sales Development or Sales.
• Bachelors Degree.
• Relevant Experience or Degree in: related field of study from an accredited university is preferred.
• Minimum of 2 years in leadership or management role.
• Track record of developing SDRs into high performing sales professionals or other revenue generating roles.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .