Senior Manager, Application Management

Who We Are

Authentic is a unified platform that integrates M&A brand strategy creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment the worlds largest sports and entertainment licensing company Authentic connects strong brands with best-in-class partners to optimize long-term value in the brands generate more than $32 billion in global annual retail sales and have an expansive retail footprint in more than 150 countries including 13000-plus freestanding stores and shop-in-shops and 400000 points of transforms brands by delivering powerful storytelling compelling content innovative business models and immersive experiences. It creates original marketing strategies to drive the success of its brands across all consumer touchpoints platforms and emerging media

Why Authentic

Youll be able to access the resources and scale while leveraging innovative technology and nimble environment. What were saying is this isnt your average day job. If youre hungry to drive ideas into action and own your career lets chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail marketing licensing legal and more we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine evolve and transform brands! At Authentic we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City Authentic has offices in major metropolitan cities including Los Angeles and Miami as well as Toronto Mexico City London and Shanghai.

The SeniorManager Application Management will assist in the evolution and management of the enterprise service offerings within the IT Business Systems group. Reporting to the Director Business Systems the Manager will be responsible for helping to define and manage vendor and application management processes for new business applications as well as improve current vendor and application management processes for existing business applications within our cloud-first SaaS-driven landscape. This individual will be part of a team that bridges the gap between the business teams vendors technology partners and internal IT teams to operate and maintain key technology platforms. The successful candidate must have a willingness to work across business units have a very strong understanding of enterprise IT service delivery models and have expert knowledge of SDLC methodologies. Core competencies include strategic roadmap definition and execution release management vendor management learning agility expectation and relationship management problem solving and strong analytical and communication skills.

What youll be working on

Application Management

• Create champion and implement vision for formal application management processes including identifying developing and managing policies procedures templates and other documentation
• Become subject matter expert and create supporting documentation toolkit(s) for application/ system(s) (i.e. logical and technical landscape architecture documentation integration documentation (APIs ETLs SFTPs flat files))
• Implement and maintain documentation for system-specific user role matrices in terms of CRUD (create read update and delete) segregation of duties (SOD) documentation as well as document integration/interface and data dictionaries

Business Expectation Management

• Partner with business stakeholders to define scope and priorities for application and/or system initiatives (new projects and ongoing maintenance) and ensure understanding of key business objectives to support analysis and solution definition
• Serve as a key liaison between business stakeholders and users technology teams and vendor(s)
• Participate in value stream discussions to identify the current state processes; and elicit identify and document potential opportunities for improvements
• Manage application development projects and initiatives in a program management capacity partnering with business teams and the vendor(s)
• Manage and partner with business teams and vendors to plan test and release upgrades and initiatives such as maintenance releases major releases API integrations SSO integrations etc.
• Plan facilitate and manage end user training with business stakeholders for new releases and upgrades where applicable leveraging vendors and internal business partners where possible

Vendor Management

• Act as point of contact for all production issues or requests working with business stakeholders to identify priority and with vendors to triage analyze and solution
• Manage to the contractual obligations with vendors including SLAs licenses upgrades maintenance defects and enhancements; may require review and management of Statements of Work (SOW) for new enhancements with vendors
• Manage contractual production defect remediation SLAs with vendor solution providers by collecting and managing data metrics communicating defaults and ensuring credits are provided where applicable
• Manage internal and external teams to ensure successful delivery of key application initiatives upgrades and integrations

Release and Compliance Management

• Oversee all release management tasks including working with vendor and business users to plan test and deploy all application releases while driving managing and implementing essential SDLC methods using test environments generating test data libraries managing non-production defect remediation defining and managing User Acceptance Testing (UAT) and ensuring completion of all SOX and/or internal audit required documentation
• Maintain audit documentation and comply with all internal and external audit requirements for user access and change management
• Foster collaboration among cross-functional partners to keep them informed of related projects and other cross-functional development requests
• Ensure that business decisions and processes made are in compliance with Sarbanes-Oxley

Must Haves:

• BS degree in computer science or equivalent experience
• Minimum 8-10 years of demonstrated experience and proficiency in application management vendor management and release management
• Minimum 5-7 years of demonstrated experience in customer technical support with a focus on SaaS solutions at an enterprise level
• Experience installing and leading the adoption of best practice processes methods and technologies
• Distinctive people skills with a proven track record of influencing driving change and stakeholder management with a bias for excellent customer service
• Experience managing multiple enterprise solutions concurrently such as SalesForce CRM Luminance CLM DAM and RMS
• Superior problem-solving skills in both ambiguous and tactical situations and a bias for action
• Strong organization skills with ability to organize others around you
• Demonstrated flexibility and ability to perform in a dynamic environment and comfort working in ambiguity
• Outstanding written and oral communication skills and expert meeting planning and facilitation skills
• Ability to provide on-call support as needed (i.e. critical production incident planned production release) which could be during non-standard business hours such as weekend evening or support of global users (i.e. UK)

Primary Location Salary Range:

$125000 - $150000

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Senior Manager