Technical Support Manager
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Job Location:
San Francisco, CA - USA
Yearly Salary:
$ 130 - 160
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
About the role:
We are looking for a technically skilled self-motivated customer-focused manager to lead a team of high energy Support this role you will be responsible for hiring developing and mentoring team members as well as delivering against key performance metrics. Youll lead process improvements for customer and partner growth retention and excellence while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone.
What you will be doing:
- Become a product expert. We are a data driven group and expect you to become fully proficient in Sigma.
- Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience.
- Hire develop and train a strong team of Support Engineers on an ongoing basis.
- Collaborate with cross-functional groups - Engineering Design Product Customer Success Sales and Marketing ensuring delivery of a great customer experience.
- Manage and develop a strategy toward key metrics: CSAT Initial Response (IR) SLA Time to Resolution (TTR).
- Continuously refine processes to optimize efficiency elevating customer support operations.
- Uncover golden insights within Support data translating them into actionable strategies for continuous improvement.
- Develop a reputation for excellence high credibility and integrity with peers across the org.
Qualifications we are looking for:
- 5 years of industry experience supporting data platforms in an enterprise environment and 2 years in a people management role.
- Computer Science fundamentals. Strong domain expertise in databases and business intelligence.
- Comfortable with CDW environment/concepts.
- Proficient in SQL and data modeling concepts.
- A proven track record of building trust with customers and bringing issues to resolution quickly.
- Are curious love to learn and to dig into new technologies and can pick them up quickly.
- Excellent verbal and written communication skills.
Highly Desirable Skills & Experiences
- Managed a team supporting a SaaS product.
- Experience working with Snowflake Redshift BigQuery.
- Knowledge of GCP AWS.
- Startup experience.
Additional Job details
The base salary range for this position is $130k - $160k annually.
Compensation may vary outside of this range depending on a number of factors including a candidates qualifications skills competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options as well as a comprehensive benefits package.
Note: The world around us is changing but we at Sigma Computing are growing and scaling. We raised our Series C in Dec 2021. With that and us being able to 3X our revenue year on year hiring and building out the best version of our product is priority. That is why we want to talk to you.
About us:
Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard explore data for themselves and make better faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive spreadsheet-like interface no coding required.
Since launching with its unique interface Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such asforecasting capabilities an AI copilot and a notebook interface for users who prefer a code-first environment.
Sigma announced its $200M in Series D financing in May 2024 to continue transforming BI through its innovations in AI infrastructure data application development enterprise-wide collaboration and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Series D funding raised at a valuation 60% higher than the companys Series C round three years ago promises to further accelerate Sigmas growth.
Come join us!
Benefits For Our Full-Time Employees:
- Equity
- Generous health benefits
- Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
Sigma Computing is an equal opportunity employer.We are committed to building a smart and strong team regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We look forward to learning how your experience can enable all of us to grow.
Note: We have an in-office work environment in all our offices in SF NYC and London.
Our Privacy Practices
When you submit a job application on this site Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigmas Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to USA the UK and Canada). For any questions related to your personal data please contact .
Sigmas use of AI
This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement not replace human decision-making.
Required Experience:
Manager
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Turn data into insights with Sigma Computing, a cloud-based Business Intelligence (BI) platform. Elevate business decisions by analyzing data at scale for opportunities.
