Customer Service Representative
Share
Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
This is a CONTRACT POSITION.
Your employment will be held by a third-party company of ENGIEs choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.
Duration:
Compensation:
- Pay Rate: $22.00/hr.
Location:
- Houston
What You Can Expect
ENGIE is looking for a Customer Care Representative who delivers exceptional service on every customer interaction. You will support inbound and outbound calls assist customers with account questions process payments and help resolve issues by partnering with internal teams. This role is ideal for someone who is detail-oriented customer-focused and thrives in a fast-paced environment.
Please note: This position is fully on-site. Hybrid work may be available after converting to a full-time ENGIE employee.
- Answer customer calls and assist with billing account updates and portal access
- Make outbound calls to resolve issues or follow up on customer needs
- Process payments refunds and service tickets
- Route new and renewal sales inquiries to the appropriate team
- Provide friendly professional and accurate customer support
- Collaborate with Care Billing and Sales teams to resolve customer issues quickly
- Meet performance expectations (quality AHT SLA etc.)
- Share customer insights to help improve processes and retention
What Youll Bring
- 13 years of call center experience (required)
- REP/energy industry experience (ERCOT or other markets) preferred
- Strong verbal written and customer communication skills
- Ability to type 40 WPM and navigate multiple systems simultaneously
- Proficiencywith Outlook Word Excel and CRM platforms
- Ability to multitask and stay organized in a high-volume environment
- Reliable attendance; ability to work occasional overtime
- This role is eligible for our hybrid work policy
- Must be willing and able to comply with all ENGIE ethics and safety policies
Why ENGIE
At ENGIE every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Join us and be part of the adventure!
ENGIE is proud to be an equal opportunity workplace and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.
If you need assistance with this application or a reasonable accommodation due to a disability you may contact us at This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.
We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We are ENGIE, a supplier of energy for homes and businesses, both in the UK and abroad. Our name might be new to you, but we've been around for quite a while. And in that time, we've achieved some pretty big things here in the UK
