Working Student CRM Automation & AI Features (dfm)

WHAT IS WORKING AT BETTERMILE LIKE

• We have a very supportive and appreciative working environment with a lot of autonomy a flat hierarchy and professional growth possibilities.

• We mean diversity and we put it in numbers: 29 languages 32 nationalities 42% female (vs. ø26% in tech industry) and yes we do have Schlager-Fans among us.

• You can quickly take on responsibility without feeling left alone. Your team is always at your side.

• We mean it when we say cutting edge and have a high level of creational freedom in our everyday work.

• We work in a hybrid mode with weekly team days for better collaboration and nurturing interpersonal connections. When onsite - we work in a modern kid & pet-friendly Better Space in the heart of Berlin-Kreuzberg.

• Remote work from anywhere for up to 12 weeks in total in a year.

• Enjoy 27 vacation days (with a 5-day week model)

• Regular team breakfasts fitness & wellness classes company runs and other events. Fruits snacks drinks and coffee with a variety of milk are a given - but yes we have them.

• Outstanding flexibility we are proud of and of course the best colleagues in the world!

About the UsIs Team:

Our team is like a navigation system for the successful experience of our users.

We dont just improve performance. We consider individual needs to provide customized training and resources tailored specifically to our clients. Interaction is at the heart of what we do. We look forward to answering questions and getting to the bottom of uncertainties.

We are proud to have an open door for feedback because our customers opinions drive change and improvement. We have a few pre-defined solutions because we believe that every path should be unique.

The UsIS team is more than just support. We are comrades-in-arms believing in the vision and encouraging each other to take each step with confidence.

YOU WILL BE TAKING CARE OF:

• Exploring and testing existing AI features within our support tools to improve workflows and efficiency.

• Building testing and iterating simple automation and routing workflows

• Handling day-to-day support requests from drivers and depot teams to help them solve issues and ensure smooth operations.

• Using hands-on support experience to identify recurring topics and opportunities where automation or AI could help.

• Configuring and improving our customer support platform based on testing real usage and continuous iteration.

YOU CHECK THESE BOXES:

• You have initial experience with automation tools AI features inside digital products or simple workflow logic.

• You have a hands-on mindset and feel comfortable testing new features working on detailed tasks identifying edge cases and improving things step by step.

• You are comfortable working in evolving not yet fully structured environments and can think in clear logical steps when things are still being figured out.

• You are curious to learn and work with support platforms such as Intercom (prior experience is a plus not a must).

• You are fluent in English (C1) and work in a proactive and collaborative way; any additional language is a plus.

• You are currently studying a technical analytical or process-oriented field (e.g. computer science automation operations logistics or similar).

IT IS AWESOME IF YOU ALSO HAVE:

• Experience with no-code or low-code automation tools (e.g. Zapier Make Notion automations) that show familiarity with trigger-based workflows.

• Curiosity for experimenting iterating and continuously improving processes using existing tools and AI features.

Take your chance

Be a part of shaping a fast-growing industry and make an impact from day one. Youll have the chance to take on responsibility early with guidance and support from experienced mentors. We foster a learning culture collaboration on equal footing and quick decision-making that moves things forward.

Currently were proceeding only with candidates authorized to work in Germany or who already hold a Job Seeker Visa.

About us

At Bettermile we believe delivery shouldnt be business as usual. Were transforming last-mile logistics to drive efficiency and create a better delivery experience for everyone.

Our geo-based AI-powered SaaS product handles complex address processing dynamic routing and navigation. It is built to manage many stops and multiple constraints.

Were setting a new standard for the last mile and pushing the industry forward powered by a skilled international team of tech enthusiasts logistics experts and a product suite designed to keep evolving.