Customer Service Administrator

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

TTM Technologies Inc. Publicly Traded US Company NASDAQ (TTMI) Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies Inc. is a leading global manufacturer of technology products including mission systems radio frequency (RF) components RF microwave/microelectronic assemblies and technologically advanced printed circuit boards (PCBs). TTM stands for time-to-market representing how TTMs time-critical one-stop design engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at

TTM strives to invest in our team members at all levels starting on your first day. To support the growth and development of our new hires this position is eligible for a 90 Day Evaluation that includes a pay increase if key performance indicators are met.

Scope:
This Customer Service Support role is responsible for accurately processing customer orders maintain up-to-date records and providing daily administrative and operational support to the Customer Service and Quotation teams. This role helps ensure timely order fulfillment smooth internal communication and a high level of customer satisfaction.

Duties and Responsibilities:
Order administration and communication from order quoting to order shipment
Entering and tracking orders through entire business process (from booking to customer receipt)
Understand and maintain database for backlog reconciliation
Conduct contract review on customer purchase orders and resolve issues as necessary
Complete error free order entry into site specific systems
Support customer data filing in specified data bases
Support RMA and customer complaint process

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the employer.

Essential Knowledge and Skills:
Attention to detail and accuracy essential
Ability to coordinate and work effectively with different departments
Ability to read write and communicate in English to the degree necessary to perform the job
Ability to work under pressure and prioritize tasks
Ability to multitask

Education and Experience:
High School Diploma
Experience in customer service environment an asset
Order entry experience is an asset
Knowledge of Microsoft Office; Outlook Word Excel as asset
Some mechanical aptitude is an asset
Printed circuit board manufacturing experience is an asset

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Please note that due to Controlled Goods Program (CGP)requirements all applicants must be a Canadian Citizen or a Permanent Resident in Canada.

Applicants may be entitled to:

Shift premium
Registered Retirement Saving Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) options
Quarterly Bonus Program (considered taxable income and subject to applicable taxes)

Wellness:

Medical and Dental Health Spending Account (HSA)
Life AD&D and Long-Term Disability Insurance
Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship disability or protected veteran accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act TTM Technologies is an equal opportunity employer committed to providing an inclusive and barrier free recruitment and selection process to all Applicants (including but not limited to those with disabilities). Applicants should advise Human Resources if they require any type of accommodation during the recruitment process; please contact our accessibility lead at or .TTM Technologies will work with any Applicant who is requesting accommodation in order to provide or arrange for the provision of a suitable accommodation that takes into consideration the accessibility needs of the Applicant.

Required Experience:

Unclear Seniority

TTM Technologies Inc. Publicly Traded US Company NASDAQ (TTMI) Top-5 Global Printed Circuit Board ManufacturerAbout TTMTTM Technologies Inc. is a leading global manufacturer of technology products including mission systems radio frequency (RF) components RF microwave/microelectronic assemblies and...