Front Desk Agent
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Job Location:
Madison, OH - USA
Hourly Salary:
$ 13 - 15
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Additional Information: This hotel is owned and operated by an independent franchisee BK Hotel Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Job Overview
Join our dynamic hospitality team as a Front Desk Agent where you will be the welcoming face and first point of contact for our guests. This energetic role requires a passionate individual who thrives on delivering exceptional guest services managing reservations and ensuring a seamless check-in and check-out experience. Your enthusiasm and professionalism will set the tone for our guests stay creating memorable experiences from the moment they arrive. If youre motivated to provide top-tier hospitality and enjoy engaging with diverse guests this is the perfect opportunity to showcase your skills in a lively fast-paced environment.
Duties
Greet guests warmly upon arrival ensuring a positive first impression and smooth check-in process
Manage guest reservations efficiently using hotel management software updating records accurately
Handle multi-line phone systems with professionalism providing information and assistance promptly
Assist guests with inquiries about hotel amenities local attractions and services to enhance their stay
Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards
Conduct night audits by reconciling daily transactions balancing accounts and preparing reports
Maintain guest relations by addressing concerns promptly and ensuring overall satisfaction throughout their visit
Qualifications
Proven experience in hotel management or hospitality management roles preferably at the front desk or in guest services
Bilingual or multilingual abilities to communicate effectively with diverse guests from around the world
Strong customer service skills with a friendly approachable demeanor and excellent phone etiquette
Familiarity with front desk operations multi-line phone systems and hotel management software
Previous experience in resort or hotel environments is highly desirable
Knowledge of guest relations strategies and hospitality best practices to foster positive guest experiences
Ability to work flexible hours including nights weekends and holidays as needed
Job Types: Full-time Part-time Expected hours: 40 per week Benefits: Employee discount. $13-15 per hour
This company is an equal opportunity employer.
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Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
