ServiceNow Business Analyst (Mid–Senior Level)

Chandler, TX - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

The ServiceNow Business Analyst is responsible for eliciting analyzing and documenting business requirements and translating them into functional ServiceNow solutions. This role partners closely with business stakeholders and ServiceNow technical teams to ensure platform configurations align with business processes and ITIL practices without owning the underlying technical architecture.

Key Responsibilities

Lead requirements gathering sessions with business stakeholders and SMEs
Analyze and document current-state and future-state business processes
Translate business needs into functional requirements user stories and acceptance criteria
Collaborate with ServiceNow developers and architects to support solution design
Assist with the configuration of workflows forms reports and dashboards
Coordinate and support User Acceptance Testing (UAT)
Ensure alignment with ITIL processes (Incident Change Problem Request)
Support change management training and user adoption efforts
Identify opportunities for continuous process improvement

Requirements

5 years of experience as a Business Analyst
3 years working directly with ServiceNow
Strong knowledge of ITSM ITOM CSM and CMDB from a functional perspective
Experience creating user stories process flows and business documentation
Ability to communicate effectively between business and technical teams
Solid understanding of ITIL concepts
ServiceNow Certified System Administrator (CSA) required

Role Characteristics

Individual contributor
Business-facing
Limited scripting or architecture responsibility
Does not own platform governance or integration design

Required Experience:

Senior IC

The ServiceNow Business Analyst is responsible for eliciting analyzing and documenting business requirements and translating them into functional ServiceNow solutions. This role partners closely with business stakeholders and ServiceNow technical teams to ensure platform configurations align with bu...