Consultant, Production Application Support – Mainframe NDM Operations

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

Youll be joining CIBCs Infrastructure Operations and Networks team. Youll be responsible for providing investigation and second level support on client issues technical issues system/web site outages and questions from all internal and external application by maintaining prioritization and addressing to respective CIBC technology groups and vendors. Youll be responsible for maintaining the production applications and day-to-day operational activities manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts. A very significant portion of this role will involve hands-on support of NDM file transfer services in a production environment including monitoring troubleshooting incident resolution and coordination with internal and external technology teams and vendors.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How youll succeed

• NDM Production support - Investigate and define operational issues and prioritize based on severity risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
• Operational Excellence - Manage issue logs incident queues and service requests related to NDM and associated mainframe platforms. Ensure timely resolution based on severity risk and business impact.
• Partnership - Work as a regular liaison with business partners technology partners senior management team internal and external clients. Ensure internal clients are well-informed of the team mandate and nature including relevant policies and legislation changes. Promote and support the concepts products and services of the Channel Support area.
• Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects ensuring compliance with relevant organization standards (Business Continuity Security Compliance and Privacy); develop and maintain productive relationships with Technology QA Project team and others. Research evaluate and support the development and implementation of new and/or revised policies procedures and standards. Investigate research and provide recommendations on issues and system outages.
• Continuous Improvement - Identify opportunities to improve NDM processes monitoring automation and documentation to improve stability and reduce recurrence.

Who you are

• You can demonstrate minimum 5 years experience in Mainframe applications with proven hands-on experience in NDM file transfer services in a production environment. You have working knowledge of IMS DB2 and CICS and understand how NDM integrates with broader Mainframe and distributed systems. You have supported NDM incident management troubleshooting and file transfer workflows including coordination across multiple technology teams.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You know that details matter. You notice things that others dont. Your critical thinking skills help to inform your decision making.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

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What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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