Splish Splash Retail & Games Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain caveand chose to share it with the world. Today Herschend is the largest family-held themed attractions company with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something uniqueall are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and servicewhat we call Heartspitalitythe intersection of heart and hospitality.

As an equal-opportunity employer we strive to provide environments where every host guest and partner feel welcome valued and loved. We firmly believe that words and actions matter which is why all individuals are to be treated equally and with respect.

We are currently looking for a:

Roles & Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the Retail and Games team and any other assigned departments
• Lead by example attitude and as a representation of Splish Splashs core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all retail and games positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees including hiring orientation training performance coaching and discipline.
• Ensure that all required meal and other breaks are being given in accordance with New York law
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Welcome and greet all guests as they enter retail locations
• Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup.
• Manage inventory levels by completing daily stocking of all gift shops checking orders and moving inventory between shops
• Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked
• Proactively communicate inventory needs to leadership before items are sold out
• Collaborate with Retail Manager to merchandise stores and improve product sales
• Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
• Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures.
• Ensure merchandise is well stocked and organized
• Maximize unit visual merchandising standards.
• Maintain cleanliness of store areas including exteriors.
• Manage inventory focusing on stock par levels shrink and waste controls.
• Be on alert for possible theft
• Report maintenance or safety concerns to a supervisor or manager in a timely manner
• All other duties as assigned by leadership

Skill Game and Arcade Roles & Responsibilities:

• Retail Supervisors at certain locations are also responsible for assuming additional skill game and arcade duties. For these team members the additional roles and responsibilities may include:
• Crosstrain in the supervision of the Arcade and Skill Game areas
• Maintain game area in a neat organized and clean manner
• Ensure that game area remains properly stocked
• Resolve and/or escalate guest complaints to the proper management authority
• Look for opportunities to improve efficiencies and cost savings for the gaming operation
• Promptly escalates maintenance or customer complaints to the proper authorities

Education & Experience:

• No education requirements for this position
• 1 years of previous retail arcade or point of sale work experience preferred

Language:

• Ability to read write and speak fluent English
• Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with NY Child Labor Laws
• Ability to work flexible schedule including evenings weekends and holidays
• Ability to work flexible hours that extend beyond 9am to 5pm
• Ability to comply with all uniform policies
• Valid drivers license with a good driving record
• Ability to operate various motorized vehicles including trucks golf carts forklifts etc.
• Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Must be able to speak with guests directly when other retail leadership is not present
• Ability to handle high-pressure situations meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction multi-task and work as part of a team as well as independently
• Physical Requirements:
• Ability to stand walk and remain on feet for majority of the workday
• Ability to frequently stoop twist kneel bend squat or reach above shoulders
• Ability to use a step ladder in a safe and proper manner
• Ability to remain sedentary for periods of time while using a computer or POS equipment
• Ability to carry push pull lift and hold objects weighing 40 pounds or more

Working Conditions:

• This role will be based in one or more retail locations throughout the park with exposure to both indoor and outdoor environments
• Subject to frequent interruptions and requests that may require reprioritization of activities
• Frequent exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain snow ice and other weather conditions
• Some exposure to dust and chemical cleaning agents
  

Team member benefits:

Working at Splish Splash is about making people happy! Its about being independent and having fun making new friends and earning extra money while doing so. As a Splish Splash employee you can be the smiling face that makes a great first impression for incoming guests a cook that serves up tasty treats and culinary delights a lifeguard who soaks up the sun while keeping guests safe or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Splish Splash Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Splish Splash on your days off
• Invited to exclusive employee events throughout the season

Weve got great jobs for people just starting out in the workforce looking for a second job or staying active after retirement. If you want a fun flexible job with an innovative company look no further than Splish Splash. Apply today!