Scheduler, Oncology Clinic

Lafayette, IN - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Works directly with patients to schedule visits. Works directly with departments to complete scheduling needs when appropriate.

Responsibilities

TECHNICAL TASKS
1. Monitors departmental equipment and notifies lead scheduler of equipment concerns realizing that any downtime can affect service to customers
2. Assists fellow members of the scheduling team with operational issues to further knowledge and ensure a productive and service oriented environment
CRITICAL THINKING
1. Completes all duties scheduled during the workday without interference to the quality of work
2. Responds to changes in the work schedules as necessary; continually uses time to departmental advantage
3. Regularly accepts additional works during slow periods; asks team leader Supervisor or Director what needs to be done
4. Continually strives to make use of time during the day through careful coordination of daily tasks
5. Demonstrates a consistent level of performance; maintains progress on special projects when other duties are complete
6. Reports any problems with the normal workflow to the Team Leader Supervisor or Director.
7. Assists other department employees as needed; assumes additional responsibilities while other employees are on vacation or not scheduled to work
8. Consistently demonstrates a willingness to help with work that needs to be done; willing to stay late to complete assigned tasks
9. Demonstrates an understanding of all policies and procedures concerning the responsibilities of scheduling
10. Adheres to departmental policies and procedures regarding patient care with special attention to biohazard procedures.
11. Assists other schedulers by sharing information on new procedures
12. Consistently demonstrates the ability to assess a situation consider alternatives and choose the appropriate course action
13. Always keeps all information regarding patients registration confidential
14. Continually strives to learn an help develop new programs and systems
15. Attends in-house educational programs that are relative to the established Departmental duties (departmental meetings)
16. Knowledgeable in the admissions process to pre register patients as needed
INTERPERSONAL RELATIONS
1. Handles scheduling duties while always remaining open to any other assistance customers may need.
2. Demonstrates excellent telephone skills when handling phone calls always remaining professional and courteous
3. Consistently demonstrates sensitivity to the needs of callers and customers
4. Demonstrates effective communication skills by conveying necessary information accurately listening effectively and asking pertinent questions where clarification is needed
5. Interacts with all co-workers in a way that promotes a harmonious and cooperative working environment using humanistic attitude of compassion understanding respect and dignity
6. Consistently works well with those in authority positions and with the supervisor to improve departmental operation and customer service
7. Assists other employees or areas of department when own assigned work is completed to assure efficiency maintaining the shortest possible turnaround time
8. Organizes and consistently completes work within acceptable time limits to facilitate customer service and facilitate efficient departmental operation
9. Adapt to changes or unusual circumstances in a way that promotes cooperation and minimizes disruption to working environment (does not negatively affect the quality of work productivity or the attitude of other workers
10. Establishes a good rapport and cooperative working relationships with members of the Admission Department nursing physicians and physicians office personnel and other hospital staff
Other duties as assigned
1. Consistently performs 12 organizational Service Standards focused on Values Service and Quality.

Qualifications

High School diploma
Medical and scheduling experience preferred

DescriptionWorks directly with patients to schedule visits. Works directly with departments to complete scheduling needs when appropriate.ResponsibilitiesTECHNICAL TASKS Monitors departmental equipment and notifies lead scheduler of equipment concerns realizing that any downtime can affect service ...

Description

Works directly with patients to schedule visits. Works directly with departments to complete scheduling needs when appropriate.

Responsibilities

TECHNICAL TASKS
1. Monitors departmental equipment and notifies lead scheduler of equipment concerns realizing that any downtime can affect service to customers
2. Assists fellow members of the scheduling team with operational issues to further knowledge and ensure a productive and service oriented environment
CRITICAL THINKING
1. Completes all duties scheduled during the workday without interference to the quality of work
2. Responds to changes in the work schedules as necessary; continually uses time to departmental advantage
3. Regularly accepts additional works during slow periods; asks team leader Supervisor or Director what needs to be done
4. Continually strives to make use of time during the day through careful coordination of daily tasks
5. Demonstrates a consistent level of performance; maintains progress on special projects when other duties are complete
6. Reports any problems with the normal workflow to the Team Leader Supervisor or Director.
7. Assists other department employees as needed; assumes additional responsibilities while other employees are on vacation or not scheduled to work
8. Consistently demonstrates a willingness to help with work that needs to be done; willing to stay late to complete assigned tasks
9. Demonstrates an understanding of all policies and procedures concerning the responsibilities of scheduling
10. Adheres to departmental policies and procedures regarding patient care with special attention to biohazard procedures.
11. Assists other schedulers by sharing information on new procedures
12. Consistently demonstrates the ability to assess a situation consider alternatives and choose the appropriate course action
13. Always keeps all information regarding patients registration confidential
14. Continually strives to learn an help develop new programs and systems
15. Attends in-house educational programs that are relative to the established Departmental duties (departmental meetings)
16. Knowledgeable in the admissions process to pre register patients as needed
INTERPERSONAL RELATIONS
1. Handles scheduling duties while always remaining open to any other assistance customers may need.
2. Demonstrates excellent telephone skills when handling phone calls always remaining professional and courteous
3. Consistently demonstrates sensitivity to the needs of callers and customers
4. Demonstrates effective communication skills by conveying necessary information accurately listening effectively and asking pertinent questions where clarification is needed
5. Interacts with all co-workers in a way that promotes a harmonious and cooperative working environment using humanistic attitude of compassion understanding respect and dignity
6. Consistently works well with those in authority positions and with the supervisor to improve departmental operation and customer service
7. Assists other employees or areas of department when own assigned work is completed to assure efficiency maintaining the shortest possible turnaround time
8. Organizes and consistently completes work within acceptable time limits to facilitate customer service and facilitate efficient departmental operation
9. Adapt to changes or unusual circumstances in a way that promotes cooperation and minimizes disruption to working environment (does not negatively affect the quality of work productivity or the attitude of other workers
10. Establishes a good rapport and cooperative working relationships with members of the Admission Department nursing physicians and physicians office personnel and other hospital staff
Other duties as assigned
1. Consistently performs 12 organizational Service Standards focused on Values Service and Quality.

Qualifications

High School diploma
Medical and scheduling experience preferred

Key Skills

Employee Orientation
Operational Risk Management
Primavera
Computer Skills
Primavera P6
Medical office experience
Medical Terminology
Schedule Management
Production Planning
Microsoft Project
Medical Scheduling
Phone Etiquette

Apply Now

About Company

FMOLHS

The Franciscan Missionaries of Our Lady Health System is one of the largest healthcare systems based in Louisiana and is the leading healthcare provider for more than half the state’s population. The health system is a non-profit, Catholic organization sponsored by the Franciscan Miss ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click