Associate Director, Medical Affairs Content, Operations & Review

THE POSITION:

The most important aspect of the position of the Associate Director of Medical Affairs Medical Affairs Content Operations & Review is being responsible for managing complex projects across Medical Information (MI) medical content development Medical / Legal / Regulatory (MLR) Review Medical Affairs (MA) Operations & Excellence etc. This role also serves as both Client Manager and Project Manager for assigned projects and / or also provide direct support for assigned client projects.  Additionally this individual will be part of the MA leadership team that will support development of MA strategies solution offerings technology / innovation and building and managing MA teams. This person will collaborate closely with other global leaders within our Global Medical Information and Medical Affairs service line and other business units across EVERSANA to further strengthen the vision of an Integrated Medical Information / Medical Affairs solution offering. This person may partner with other Medical Information / Medical Affairs leads by managing multiple complex deliverables for internal and external clients with a team of resources including both full-time employees and consultants.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

Project & Client Management

• Lead and manage complex cross-functional Medical Affairs projects including MI operations medical content development MLR (Medical/Legal/Regulatory) review processes MA operations and MA consulting.

• Serve as the primary Client/Project Manager for assigned client projects ensuring timely delivery quality standards and strategic alignment with client objectives.
• Oversee project teams composed of internal staff and external consultants ensuring effective collaboration and resource utilization.

Client Support

• Directly support client projects and deliverables related to Medical Information medical content medical review etc.
• Provide medical information support as assigned.  
• Provide strategy and consultancy support to assigned clients. 

Medical Affairs Strategy

• Contribute to the development and execution of Global Medical Affairs strategies aligning with broader organizational goals and client needs.
• Actively participate in the MI / MA leadership team to shape solution offerings drive innovation and support business growth.
• Contribute to capabilities presentations development of case studies white papers publications etc.
• Contribute to thought leadership in partnership with MA / MI leadership team across via position papers webinars conferences social media and other channels collaborating with marketing and commercialization team to run marketing campaigns on new opportunities.
• Maintain an understanding of the European and Global market requirements regulations industry standards and best practices that impact Medical Affairs and Medical Information.

Operational Excellence & Innovation

• Drive continuous improvement in Medical Information / Medical Affairs operations including process optimization technology adoption and performance metrics.
• Champion the integration of digital tools and platforms to enhance medical content delivery stakeholder engagement and operational efficiency.
• Collaborate with internal stakeholders to identify and implement innovative approaches to Medical Affairs service delivery.

Cross-Functional Collaboration

• Partner closely with leaders across Global Medical Information Global Medical Affairs and other EVERSANA business units to deliver integrated best-in-class solutions.
• Facilitate cross-functional alignment and communication to ensure consistency and excellence in Medical Affairs deliverables.
• Represent Medical Affairs in strategic discussions with internal and external stakeholders including clients and industry partners.

Team Development & Management

• Support recruitment onboarding and training of new team members (FTEs and consultants) to ensure capability alignment with evolving business needs.
• Promote knowledge sharing and best practices across teams and projects.

Client Servicing & Relationship Management

• Cultivate Trusted Partnerships: Build and maintain strong long-term relationships with client stakeholders acting as a strategic advisor and trusted partner in Medical Affairs transformation.
• Client Satisfaction & Retention: Monitor client satisfaction through regular check-ins feedback loops and performance reviews; proactively address concerns to ensure high retention and repeat business.
• Strategic Account Growth: Identify opportunities to expand EVERSANAs footprint within client organizations by aligning new offerings with evolving client needs and priorities.

General:

• Demonstrate a commitment to diversity equity and inclusion through continuous development modeling inclusive behaviors and proactively managing bias. 

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above this role also includes the following unique responsibilities:

• Manage assigned European based Medical Affairs team as applicable.
• Assist with interviewing selecting and supervising the activities of applicable staff.
• Determine job objectives work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes promotions transfers discipline and discharge and administer all other personnel actions.

EXPECTATIONS OF THE JOB:

• Travel Up to 25%. 
• Hours Monday-Friday 40 hours/week

Qualifications :

MINIMUM KNOWLEDGE SKILLS AND ABILITIES:

The requirements listed below are representative of the experience education knowledge skill and/or abilities required.

• Education: Medical / Scientific degree MPharm MD PhD etc.
• Experience and/or Training: 5 years of experience in Medical Information / Medical Affairs within the pharmaceutical biotechnology or device/diagnostics industry
• Demonstrated experience with project management including vendor and / or technology management
• Demonstrated experience managing mentoring developing direct reports and managing teams. 
• Experience with Medical Affairs Operations and Excellence across Medical Information Medical Communications MLR etc.
• Results driven and team-oriented with the ability to influence outcomes as necessary
• Able to innovate analyze and solve problems with minimal supervision.  Passion for technology innovation (including AI) and process improvement
• Exceptional attention to detail and communication skills
• Demonstrated ability to manage multi-client projects simultaneously while advancing company goals / initiatives
• Ability to communicate and interact effectively with clients
• Experience working in Agile culture ability to effectively manage shifting priorities and experience in fast-paced environment is a plus

Additional Information :

Patient Minded I act with the patients best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone anywhere anytime to achieve results.

Communication Matters I speak up to create transparent thoughtful and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited e-mails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

Follow us on LinkedIn Twitter

Remote Work :

Yes

Employment Type :

Full-time