Senior Associate, Nexus, Investor Delivery (Transfer Agency)

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

We are in a process of strategically re-aligning our core functions across various global locations we need a strong Senior Associate to join our central business team to help manage various queries and further help implement efficiencies across the different business functions.

Core Responsibilities:

Initially we expect the core focus of the role to cover the following:

Ensuring correct categorisation of emails. Identify high touch emails and trading that has short turnarounds.
Management and oversight of all queries within Appian (our tech platform). Management and oversight of Appian Admin Portal.
Identify new system functionality and work with relevant parties to develop and implement.
Ensuring end of day checks are completed aged items are flagged to other internal departments for action all cases have been allocated. Escalate where necessary.
Identification of any system issues- work with relevant parties to resolve. Ensure internal departments are aware of alternative action to be taken to manage the case until the issue is resolved.
Involvement in testing and roll out of new functionality.
Monitoring and provision of reporting in relation to system uptake. Identify and report blockers preventing uptake. Assist in resolving these blockers.
Identify and implement improved processes for case management and standardisation.
Build and develop team in various locations globally with a continuous improvement mindset focused on efficient workflows adoption of technology such as AI Appian etc.

Qualifications :

Key Requirements:

Experience of working in fund administartion will be advantageous
experience of working within Investor Operations will be advantageous as well
You should be able to demonstrate an ability to assess urgent/critical items prioritize cases monitor workflows and escalate SLA risks
Ability to adapt to and manage change support technology adoption initiatives
Strong collaboration leadership and organizational skills.
Excellent written and verbal communication skills when dealing with internal and external clients.

Remote Work :

Employment Type :

Full-time

Core Responsibilities:

Initially we expect the core focus of the role to cover the following:

Ensuring correct categorisation of emails. Identify high touch emails and trading that has short turnarounds.
Management and oversight of all queries within Appian (our tech platform). Management and oversight of Appian Admin Portal.
Identify new system functionality and work with relevant parties to develop and implement.
Ensuring end of day checks are completed aged items are flagged to other internal departments for action all cases have been allocated. Escalate where necessary.
Identification of any system issues- work with relevant parties to resolve. Ensure internal departments are aware of alternative action to be taken to manage the case until the issue is resolved.
Involvement in testing and roll out of new functionality.
Monitoring and provision of reporting in relation to system uptake. Identify and report blockers preventing uptake. Assist in resolving these blockers.
Identify and implement improved processes for case management and standardisation.
Build and develop team in various locations globally with a continuous improvement mindset focused on efficient workflows adoption of technology such as AI Appian etc.

Qualifications :

Key Requirements:

Experience of working in fund administartion will be advantageous
experience of working within Investor Operations will be advantageous as well
You should be able to demonstrate an ability to assess urgent/critical items prioritize cases monitor workflows and escalate SLA risks
Ability to adapt to and manage change support technology adoption initiatives
Strong collaboration leadership and organizational skills.
Excellent written and verbal communication skills when dealing with internal and external clients.

Remote Work :

Employment Type :

Full-time

Key Skills

Marketing
Microsoft Office
Fact check
Adobe Acrobat
FDA Regulations
Data Collection
Magento
Copy Editing
Clinical Trials
Martech
Salesforce
Analytics

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About Company

MUFG Investor Services

Were more than just fund administration. Our offerings include a scope of solutions not historically provided by asset servicing companies. From fund financing to subscription lines of credit, securities lending, foreign exchange (FX) services, consulting services and beyond, we help ... View more

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