Housekeeping supervisor Raffles The Red Sea

Key Responsibilities

Operational Supervision & Quality Assurance:

• Supervise daily housekeeping operations including guest rooms suites public areas and back-of-house areas.

• Conduct thorough inspections of rooms and public areas to ensure adherence to Raffles cleanliness presentation and brand standards.

• Ensure all rooms are prepared and released in a timely manner according to arrival priorities and VIP requirements.

• Monitor and ensure proper handling storage and usage of cleaning supplies linens and equipment.

Guest Experience & Service Excellence:

• Ensure guest rooms reflect impeccable attention to detail including amenities placement linen quality and room ambiance.

• Address guest requests and housekeeping-related concerns promptly professionally and discreetly.

• Coordinate special setups turn-down services and bespoke in-room arrangements for VIPs and special occasions.

• Support service recovery efforts by ensuring swift corrective action and follow-up.

Team Leadership & Development:

• Lead coach and motivate housekeeping attendants and public area staff to uphold Raffles service culture and work ethics.

• Conduct daily briefings to communicate priorities VIP movements and quality expectations.

• Provide on-the-job training and continuous feedback to maintain high performance standards.

• Assist in performance evaluations scheduling and attendance monitoring.

Coordination & Communication:

• Liaise closely with Front Office Guest Relations Engineering and Laundry to ensure seamless operations.

• Communicate room status updates accurately and promptly through the property management system.

• Report maintenance issues damages and safety concerns to the relevant departments without delay.

Standards Safety & Compliance:

• Enforce Raffles grooming hygiene and workplace safety standards at all times.

• Ensure compliance with hotel policies environmental initiatives and sustainability practices.

• Maintain strict confidentiality regarding guest information and in-room observations.

• Ensure adherence to health safety and security procedures.

Qualifications :

Qualifications & Experience:

• Minimum 24 years of experience in Housekeeping within a luxury or five-star hotel environment.

• Previous supervisory experience is preferred.

• Diploma or certificate in Hospitality Management or Housekeeping Operations is an advantage.

Skills & Competencies:

• Strong leadership and organizational skills.

• Exceptional attention to detail and quality orientation.

• Ability to train motivate and manage a diverse team.

• Effective communication and coordination skills.

• Time management and problem-solving abilities.

• Familiarity with housekeeping systems and property management systems is an advantage.

Personal Attributes:

• High standards of cleanliness presentation and professionalism.

• Calm methodical and composed under pressure.

• Guest-focused mindset with pride in delivering excellence.

• Flexible and able to work shifts including weekends and holidays.

• Trustworthy discreet and dependable.

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time