Module Lead (M365)

The role

The Module Lead serves as the Go-To Support Analyst for the Clifford Chance Document Management System (DMS) based on iManage. This role also encompasses support for applications utilizing M365 services (e.g. MS Teams SharePoint Online VIVA Insights Co-pilot etc.) and web services. The module lead employs analytical strength leveraging technological and functional knowledge to address impediments manage risks and drive program-level continuous improvement.

Document Management and M365 are essential business capabilities that necessitate services to be delivered with speed value and quality.

Who you will work with

The Document Management team is primarily responsible for managing the iManage-based DMS and supporting applications hosted on SharePoint Online. The team also provides support for M365 services and web services as required by users.

The team primarily supports applications based on Web Services M365 and iManage DMS which are utilized by Clifford Chance globally.

The Document Management Team reports to Sr. Manager Enterprise Core Systems.

What you will be responsible for

Manage day-to-day incidents and requests related to DMS and M365 applications in accordance with the Incident Management Process. Provide support to Clifford Chance employees for storing retrieving and securing documents on the DMS tool (iManage).

What you will do

• Execute changes and tasks for production and non-production environments adhering to the Change and Release Management process.
• Oversee and monitor the health of various servers (e.g. Web Server iManage migration servers) including activities such as checking disk space and removing unnecessary data from server disks.
• Handle backup and restoration requests for sites and workspaces.
• Manage permissions as defined by DMS processes.
• Monitor logs and alerts for critical or warning messages.
• Develop PowerShell scripts for DMS administrative tasks (using iManage API/M365 API).
• Analyse and resolve repetitive issues within the DMS environment.
• Ensure that application change requirements are fully understood and that planned work meets these requirements.
• Ensure comprehensive documentation for all applications as per agreed standards.
• Meet agreed OLA for ServiceNow incidents reported by business users.
• Provide incident resolutions via phone or email and update the tool with the required documentation.

Qualifications :

Your experience

• Minimum 4 to 6 years of experience in any Document Management System support where individual has worked on storing retrieval securing searching of documents and processes involved for the same.
• Preferred Work experience in: -
• iManage Administration
• Document Management System for a law firm
• M365 Services (MS teams SP online etc.)
• Knowledge of the various processes involve in a DMS like versioning permission etc.
• Should be comfortable in SQL Server 2012 or above.
• Microsoft Certification on M365 services will be an advantage.
• Knowledge of iManage Application and experience writing PowerShell scripts for various administrative tasks.
• Team Player & a quick learner.
• Flexible to work in 24*7 shift model/night shifts for extended period (if required).
• Ability to handle pressure situations especially during P1/2 cases with confidence.
• Possess good command over both written and verbal communication skills.
• Basic knowledge on Azure services and SharePoint online would be an advantage  

How we will support you

From your first day with us you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training informal coaching and mentoring through to skills-based and technical training and on the job learning. 

Additional Information :

Equal opportunities

At Clifford Chance we forge an inclusive culture where diverse perspectives are recognised and valued. Its a culture where everyone has equal access to opportunities to thrive and succeed. We are guided by our values-based Code which sets high standards of conduct and has a principle focused on being inclusive.

We comply with the law and regulations in every location where we operate and we are committed to delivering fair and equal access to all applicants and employees irrespective of background. This applies across all aspects of employment from recruitment and selection to development progression and day-to-day working life.  

Our global network of affinity faith and support groups are open to all. These communities help to create an environment where everyone at the firm can feel they belong and can reach their full potential.

Find out more about our inclusive culture here

#LI-Hybrid

Remote Work :

No

Employment Type :

Full-time