Global Service Delivery Leader – CMD and Cash Apps

The Manager Global Service Delivery Leader (SDL) CMD & Cash Applications is responsible for global process governance and service delivery execution across Customer Master Data and Cash Application processes. 

This role ensures accurate customer master data timely and first-time-right cash application and minimal unapplied and unidentified cash supporting effective Billing and Cash & Collections outcomes. 

Operating within the global O2C framework the role governs execution across delivery teams drives standardization and automation and partners closely with the Global SDLs for Billing and Cash & Collections to deliver consistent high-quality outcomes. 

Key Responsibilities 

1. Global Process Governance 

• Govern global CMD and Cash Application processes in line with established O2C standards and policies. 
• Ensure consistent execution of customer creation modification and maintenance processes across regions. 
• Drive initiatives to reduce unapplied and unidentified cash and improve cash application accuracy. 
• Act as the primary global process contact for CMD and Cash Applications. 

2. Service Delivery & Performance Management 

• Manage day-to-day global service delivery across CMD and Cash Application teams. 
• Monitor and report on KPIs including accuracy timeliness unapplied/unidentified balances and rework. 
• Lead root-cause analysis and corrective actions for recurring data quality or cash application issues. 
• Ensure effective handoffs and alignment with Billing and Cash & Collections teams. 

3. Stakeholder Collaboration 

• Partner with Commercial Billing and Collections stakeholders to address upstream drivers impacting CMD and cash application quality. 
• Support internal and customer escalations related to customer setup and payment application. 
• Contribute to customer experience improvements through clean data and timely cash posting. 

4. Transformation Automation & Continuous Improvement 

• Support and execute automation and standardization initiatives across CMD and Cash Applications. 
• Identify efficiency and quality improvement opportunities and support benefit realization. 
• Partner with IT and transformation teams to enhance tools workflows and system integration. 
• Maintain global process documentation SOPs and control frameworks. 

5. Controls Risk & Compliance 

• Ensure adherence to internal controls and audit requirements (including SOX) across CMD and Cash Application processes. 
• Monitor operational risks related to data integrity and unapplied/unidentified cash. 
• Coordinate compliance with regional statutory requirements in partnership with local finance teams. 

6. People Leadership 

• Lead coach and develop team leads and associates across CMD and Cash Application teams. 
• Drive workforce planning cross-training and capability development. 
• Foster a culture of accountability accuracy and continuous improvement. 

Qualifications :

• Bachelors degree in Finance Accounting Commerce or related field; professional qualification preferred. 
• 1215 years of experience in Order to Cash with strong expertise in CMD and Cash Applications. 
• Experience in global or multi-regional service delivery within GBS shared services or BPO environments. 
• Solid understanding of customer payment methods master data governance and cash application processes. 
• Hands-on experience with ERP platforms (SAP Oracle Microsoft Dynamics) and automation tools. 

Additional Information :

Key Competencies:

• Global process execution mindset
• Strong operational governance and control orientation
• Data-driven performance management
• Effective stakeholder collaboration
• Continuous improvement and automation focus
• People leadership in a global delivery environment

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance and service recognition awards.

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time