Luxury Reservation Sales Agent Hotels

What Youll Be Doing

• Engage with Guests: Answer inbound calls in an unscripted heartfelt and conversational manner while assisting with room and suite reservations for our luxury brands around the world including iconic properties like the Fairmont Banff Springs Fairmont Le Château Frontenac The Plaza and many more.
• Create Memorable Experiences: Listen actively and confidently guide guests in selecting their ideal room and package. Present premium options with ease using your sales expertise to tailor thoughtful personalized recommendations that turn moments into lifelong memories.
• Use Your Creativity: As an Accor Heartist (Heart Artist) bring warmth and creativity to every conversation. Personalize your offers to provide guests with unique and authentic experiences infusing every interaction with passion and hospitality.
• Support Our Commitments: Champion our standards of sustainability and ethical hospitality by embodying our values in every interaction. You will be pioneering a new and innovative approach to hospitality.

Whats In It for You

• Competitive Pay:
  • $21.13/hour (includes $1.50/hour premium for French language skills)
  • $19.63/hour for unilingual English
  • Additional $1.00/hour shift premium for hours worked after midnight
• Annual Wellness Benefit: $300 to invest in your well-being
• Paid Time Off: 4 weeks paid vacation 13 paid statutory holidays and fully paid training
• Schedule: Predictable work schedule with two consecutive days off and periodic weekends off
• Remote Work Flexibility: After successfully completing our 4.5-week fully paid onsite training program in Moncton (small group setting) youll enjoy the flexibility and convenience of working remotely from home.
• Comprehensive Benefits: Medical and dental coverage for you and your family with premiums paid by the company plus a company-matching pension plan of up to 5%
• Travel Discounts: Exclusive discounted rates at Accor luxury hotels worldwide

Qualifications :

What You Need to Be Successful

• Professional-level fluency in English is required
• Professional-level fluency in French is an asset
• Excellent communication skills to engage guests with the elegance and professionalism expected in a luxury experience
• The confidence to make sound decisions and take initiative while contributing to team success
• Experience and/or education in Hospitality Tourism Sales Customer Service or Contact Centre combined with a passion for helping others
• Ability to seamlessly navigate multiple software systems while providing personalized and efficient service

Availability Location & Internet Requirements

• Must be legally entitled to work full-time in Canada
• This is a full-time permanent career opportunity (no part-time or student positions)
• Must be able to work from 5:30 PM2:00 AM OR 6:30 PM3:00 AM (your choice) including weekends and holidays with periodic weekends off
• Remote (work from home) role you must reside in NB NS or PEI
• Must attend 4.5 weeks of onsite initial training in Moncton (travel and accommodation provided for qualified candidates)
• Must have a suitable workspace and high-speed direct internet connection (no wireless or satellite)

Additional Information :

Your Team

• Youll join a diverse multicultural team of well-traveled professionals. We love what we do every day! We foster meaningful connections among colleagues and celebrate the richness of diverse cultures creating a warm caring environment where everyone can be themselves and truly belong.
• Inclusion is at our core we hire with heart welcome every voice and champion diverse talent with opportunities to grow and thrive.

Why Accor Global Reservation Centre

We value diversity sustainability and community impact. Youll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.

We accelerate sustainability through carbon footprint reduction ethical innovation awareness-raising and fostering exemplary behaviors among both guests and partners.

We support you to learn and grow every day ensuring your work brings purpose to your life. During your journey with us you can explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality!

How to Apply

Visit:
Use keyword: Moncton

Connect with us to discover more about our unique workplace culture and exciting opportunities search for Accor Global Reservation Centre Moncton on our social media platforms.

Remote Work :

Yes

Employment Type :

Full-time