Customer Success Associate

The Customer Success Associate (CSA) will be responsible for managing renewals and at-risk situations of an assigned set of accounts.

Location 

• Remote in the United States

Responsibilities

• Drive the post-sales journey for assigned accounts from product adoption expansion advocacy and ultimately renewal 
• Manage a high-volume book of business of approximately 150 accounts maintaining an accurate forecast and account status within SFDC. (Accounts between 10-30k ARR) 
• Process renewals within SFDC and ensure price increase targets are met  
• Monitor account health indicators to identify churn risk and develop strategies for mitigation 
• Manage At Risk situations and collaborate closely with other internal teams to support customer requests issues and feedback 
• Present value of Revalize products with customers effectively managing objections to mitigate churn  
• Support customer nurture activities and campaigns in partnership with Marketing  
• Identify additional opportunities to drive up-sells cross-sells and collaborate with Sales to deliver on account growth goals 
• Generating renewal proposals sending renewal outreach and ensuring timely closure.  
• Responding promptly to customer inquiries documenting customer interactions and maintaining accurate records in CRM 
• Collaborating with sales support professional services and product teams to ensure a seamless customer experience  
• Analyzing customer usage data and identifying opportunities for upselling and cross-selling 
• Developing and implementing strategies to increase customer retention and reduce churn 
• Handling customer escalations managing risk and resolving issues in a timely manner  
• Gathering customer feedback and communicating it to relevant internal teams for product improvements 

Qualifications :

• Experience managing renewal and negotiation conversations 
• Professional presence with ability to listen to understand and present to customers 
• Ability to understand customers business needs and how those connect back to product value 
• Strong verbal and written communication skills with a passion for delivering an excellent customer experience 
• Proactive problem solver with experience developing creative solutions for customers and the business 

Preferences 

• 1 years of Technology / SaaS / Software experience a plus 

Additional Information :

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

Revalize is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. Revalize participates in the E-Verify program in certain locations as required by law.

The compensation offered to the successful candidate will be based on a variety of factors including but not limited to the candidates work experience education and licenses work-related training key skills the core duties of the role and its associated responsibilities additional benefits offered and the location where the work will be performed. All fulltime (30 hours) employees are eligible for PTO Sick and Parental Leave; Medical Dental and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program.

This is a full-time bonus eligible position.  Base Salary is one part of our competitive total compensation and benefits package and is determined using a range. The listed compensation range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only.

Qualified applicants will be asked to complete a 30-minute online pre-employment assessment as part of their application.

Remote Work :

Yes

Employment Type :

Full-time