Digital Revenue & Customer Experience Manager – Americas
Share
Job Location:
Bergen County, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Digital Revenue & Customer Experience Manager Americas is a hands-on managerial role responsible for defining scaling and governing Sikas emerging digital revenue channel across the Americas Region reporting to the Digital Experience Director Americas together we will work on Sikas digital transformation.
This role will help Sika Americas DX team enhance and elevate the existing digital revenue pipelinealready implemented across the regionensuring its expansion adoption and continuous improvement across the region Americas. At the same time the role is responsible for building the CX governance model for the region defining the standards KPIs and methodologies that will shape how Sika serves and retains customers in a digital-first world.
This role defines the blueprint for how Sika grows competes and delivers value in a digital landscape offering the best customer experience.
Lead and develop the Digital Sales & Revenue (DSR) and U.S. Customer Experience teams across North America and Latin America ensuring regional alignment and performance.
Own and scale the digital revenue channel in the Americas accountable for adoption results process consistency and cross-country coordination.
Design and govern the end-to-end digital revenue workflow from lead capture and qualification through routing follow-up and sales handover.
Optimize and expand the digital revenue pipeline to improve conversion rates revenue impact and regional scalability.
Ensure unified high-quality operation of digital tools (e.g. Salesforce Pardot/MCAE) with standardized data rules and performance measurement.
Set and manage annual Digital Sourced Revenue targets supported by regional dashboards tracking leads pipeline velocity and revenue contribution.
Establish and standardize the Customer Experience (CX) framework across the Americas including KPIs such as NPS CSAT CES response time and resolution metrics.
Integrate CX insights with digital revenue and service processes to enhance customer satisfaction and reduce friction across the full customer journey.
Drive digital transformation and continuous improvement through automation innovation pilots and adoption of new tools and methodologies.
Lead multiple cross-functional high-impact initiatives translating regional insights into actionable plans with measurable business outcomes.
Qualifications :
Bachelors degree in Marketing Business Strategy or a related field with 5 years of experience in digital revenue lead management CX or commercial operations (preferably B2B/industrial).
Strong hands-on expertise with Salesforce (lead/opportunity workflows reporting dashboards) and Pardot/MCAE.
Proven experience leading regional or multi-country teams in complex business environments.
Deep understanding of digital lead lifecycles qualification frameworks scoring models and routing logic.
Solid knowledge of CX methodologies and metrics (NPS CSAT CES) including building dashboards and scorecards.
Ability to design govern and scale complex operational processes across multiple markets.
Advanced analytical skills in pipeline performance conversion metrics revenue attribution and SLA governance.
Effective cross-functional leader collaborating closely with Sales Marketing Customer Service and IT.
Strategic adaptable and self-driven leader with strong communication skills and the ability to influence without authority.
B2B digital or distribution models and familiarity with global Group Marketing structures helpful.
Spanish fluency a plus
Additional Information :
Perks & Benefits
- 401k with Generous Company Match
- Bonuses
- Medical Dental and Vision Benefits
- Paid Parental Leave
- Life Insurance
- Disability Insurance
- Paid time off paid holidays
- Floating holidays Paid Volunteer Time
- Wellness/Fitness Reimbursements
- Education Assistance
- Professional Development Opportunities
- Employee Referral Program & More!
Sika fosters a culture of entrepreneurship empowering each individual to make decisions learn from experiences and shape their own career path. The safety and well-being of employees are top priorities at Sika with a strong commitment to open communication and maintaining a safe addition Sika actively contributes to the community and promotes sustainability by giving back minimizing environmental impact and embracing social responsibility.
Sika Corporation is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- ASC 606
- Hotel Experience
- Hospitality Experience
- GAAP
- Accounting
- Revenue Management
- Pricing
- Analysis Skills
- Salesforce
- SOX
- ERP Systems
- NetSuite
About Company
With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing ... View more
