Customer Service Supervisor

Since 1892 OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators fittings valves vaporizers vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems entry systems and wash chemicals. OPW has more than 2000 employees with manufacturing operations in North America Europe and China and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

OPW Clean Energy Solutions (CES): As the adoption of alternative fuels surges OPW is committed to shaping the future of the clean energy industry and strategically expanding into innovative realms. This vision has culminated in the establishment of the OPW Clean Energy Solutions Business Unit. At its core lies the industry-leading enterprises Acme Cryogenics RegO Products and RegO Products subsidiary Superior Products all renowned for pioneering solutions in clean energy and the safe handling transport and storage of cryogenic liquids and gases. Join us in our journey towards a safer cleaner tomorrow. To learn more about OPW Clean Energy Solutions please visit our website: OPW Clean Energy Solutions

SCOPE:

The Customer Service Supervisor is a working Customer Service representative who is also responsible for developing staff through ongoing training including orientation training assigning scheduling and disciplining if required. The CSR Supervisor is hands-on responsible for answering phones providing pricing and delivery setup of new customer accounts processing of orders responding promptly to customer inquiries and complaints. The Customer Service Representative is expected to be a customer advocate and represent CES Products to our customers.

KEY RESPONSIBILITIES:

Communicate job expectations to subordinates.

Engage in planning monitoring of performance reviews and ensuring that direct reports adhere to company policies.

Process customer inquiries/communications via email phone fax and social media in a timely accurate expeditious and professional manner.

Support the sales team to ensure customer quotes and orders are accurate and complete.

Maintain and display a helpful and positive attitude towards new and existing customers and help promote company products and services.

Maintain customer goodwill by responding quickly and effectively to customer inquiries and when necessary to customer concerns/complaints.

Attend regular customer service departmental meetings.

Coordinate and manage in house follow-ups on pending quotations proposals and customer inquiries.

Identify new sales opportunities within the medical specialty gas fill plants and industrial markets for Superiors products.

Follow-up on new customer leads as identified by management.

Responsible for actively ensuring the retention of the organizations customer base which includes promoting the organization to existing customers.

Provide back-up support to other sales/customer service members in the performance of job duties as required.

Aid independent reps by answering inquires mailing literature and other materials they require. Send literature to other customers as necessary.

Perform other related duties as assigned by management.

EDUCATION REQUIREMENTS:

Bachelors degree preferred; Associates or certificate lieu of a degree years of experience will be considered.

2 years experience providing exceptional customer service.

1 year supervising others

Knowledge of compressed gas products highly beneficial.

Caelus experience a plus.

Advanced MS Office skills particularly Excel.

Demonstrated communication skills both written and verbal.

Ability to multi-task prioritize and work well under pressure.

Excellent organization skills with meticulous attention to detail.

Highly self-motivated team player with a passion to succeed.

Strong self-management skills.

Takes ownership and pride in work.

We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical dental and vision insurance; wellness programs; health savings account health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident hospital indemnity and critical illness insurance; adoption surrogacy and fertility benefits and assistance; commuter benefits; parental military jury duty and bereavement leaves of absence; paid time offbusiness travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us know. Likewise if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contactfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud where parties posing as Dover employees recruiters or other agents try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job or for a job offer by contacting us directly through our Dover and affiliated operating company websites at To learn how you can protect yourself review our Recruitment Fraud Notice on our careers site.

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