Technical Support Specialist
Share
Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
In this role you will provide application troubleshooting and system configuration support to scientists and laboratory professionals using Thermo Scientific NanoDrop instruments via phone and email. You will also create and maintain a wide range of technical documentation including user manuals application notes and troubleshooting guides.
While no two days are the same responsibilities typically include approximately 80% technical support and 20% special projects including marketing and application development support.
Were looking for someone who is outgoing confident communicating with other scientists and comfortable working in a collaborative cross-functional environment. If you thrive in a fast-paced setting enjoy taking ownership of your work and are motivated by delivering outstanding customer experiences wed love to hear from you.
Essential Duties and Responsibilities
- Develop and maintain deep technical expertise in Thermo Scientific NanoDrop instrumentation including computer hardware operating systems software applications and core molecular biology techniques.
- Provide responsive high-quality technical support via phone email and web-based channels.
- Maintain and update NanoDrop troubleshooting guides and other internal support resources.
- Contribute to technical documentation such as user guides protocols and application notes.
- Perform additional duties as needed in response to new procedures technologies or business needs.
Minimum Education and Experience
- Bachelors degree in a relevant scientific field and 2 years of laboratory experience or
- 2 years of experience in a technical support role with direct customer interaction.
Knowledge Skills and Abilities
- Proven ability to diagnose and resolve issues involving complex scientific instrumentation through remote support.
- Strong foundation in life science technologies and molecular biology methods.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts clearly.
- Demonstrated experience writing technical documents such as protocols or application notes.
- Familiarity with the operation and architecture of Windows operating systems.
- Effective time-management skills and the ability to prioritize and complete tasks independently.
- Collaborative mindset and ability to work constructively with peers and management.
- Demonstrated enthusiasm for the organization and a strong commitment to customer service.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
