Field Support Training & Development Lead Specialist

First Command Financial Services

Job Location:

Fort Worth, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

How will this role impact First Command

First Commands commitment to a high-quality client experience is most successful when our Home Office and field teams share a common client experience (CX) vision and are provided the tools training and support needed to make an impact. The Field Force Training team provides services resources coaching training and learning and development opportunities to our field team members to enhance their impact and the field experience (FX). The Field Support Training and Development Specialist is responsible for creating delivering and facilitating training and related resources and activities for our field partners specifically field support staff. This role will closely collaborate with Field Support Operations Leadership Development Service and Support teams and internal and external stakeholders to promote alignment across training initiatives and represent the voice of the field support staff.

What will the employee do in this role

Develop and foster strong relationships with our field force to promote a growth mindset and culture of learning and excellence.
Partner with department leadership the field force Home Office subject matter experts (SMEs) and external constituents to gauge training and development needs and identify new opportunities.
Influence a more consistent and easier client experience through thoughtful development and delivery of training and the communication and implementation of best practices.
Maintain current knowledge of industry trends First Command business processes and company policies and procedures.
Collaborate with a wide range of departmental SMEs to receive updates understand processes and translate that knowledge into a comprehensive field training experience.
Build and maintain robust learning paths and training curricula that teach new and experienced Office Managers Administrative Assistants and Client Contact Specialists how to provide excellent client service in conjunction with the Advisors and Home Office.
Develop and maintain training materials including multimedia presentations guides procedural documents and supporting reference materials that align with First Commands strategic vision
Act as primary administrator for field support content in the learning management system
Collaborate with Service and Support and Leadership Development teams to identify develop and deliver soft skills and professional development training to field support staff.
Plan coordinate facilitate and deliver regular training events including multi-day workshops training calls coaching calls webinars and other live and/or remote training to field staff.
Apply adult learning principles and facilitation techniques to meet diverse learner needs
Coordinate with all stakeholders to ensure training content aligns with procedural documents and reference materials and all components are regularly reviewed and updated as needed.
Evaluate training effectiveness by conducting surveys and reviewing/analyzing key performance metrics; provide insights to leadership and maintain a feedback loop to determine needed modifications to the training program.
Administer training components (invites mailings attendance monitoring data collection etc.).
Create coordinate and deliver professional mass communications including newsletter articles and informational updates.
Participate in and own corporate initiatives as needed representing Field Support Operations and the voice of the field support staff.

What skills & qualifications do you need

Education

College degree required (previous work experience will be considered)

Work Experience

Minimum 5 years as a First Command Office Manager and/or Administrative Assistant (strongly preferred)
Experience in a training or learning development role strongly preferred

Certifications

Certification in instructional design facilitation or other learning development discipline strongly preferred.

Required Knowledge Skills and Abilities

Excellent verbal/written communication interpersonal consultative and negotiation skills
Prior experience creating/delivering training presentations and communications
Strong knowledge of adult learning methodologies
Excellent facilitation and presentation skills; ability to make effective presentations to all levels of audiences
An inherent passion for learning innovating and teaching others
Strong listening problem solving skills and out-of-the-box thinking
Demonstrated ability to work independently with minimal direction and multi-task with organization accuracy and strong attention to detail while meeting deadlines in a fast-paced environment
Strong proficiency with MS Office 360; specifically PowerPoint Word SharePointand Planner
Proficiency in remote large meeting production/facilitation via MS Teams
Ability to maintain a high degree of confidentiality
Positive attitude enthusiasm professionalism and strong work ethic with a high level of integrity and ethics
Ability to travel up to 20%

##LI-NC1 #LI-hybrid

Required Experience:

How will this role impact First CommandFirst Commands commitment to a high-quality client experience is most successful when our Home Office and field teams share a common client experience (CX) vision and are provided the tools training and support needed to make an impact. The Field Force Training...

How will this role impact First Command

What will the employee do in this role

Develop and foster strong relationships with our field force to promote a growth mindset and culture of learning and excellence.
Partner with department leadership the field force Home Office subject matter experts (SMEs) and external constituents to gauge training and development needs and identify new opportunities.
Influence a more consistent and easier client experience through thoughtful development and delivery of training and the communication and implementation of best practices.
Maintain current knowledge of industry trends First Command business processes and company policies and procedures.
Collaborate with a wide range of departmental SMEs to receive updates understand processes and translate that knowledge into a comprehensive field training experience.
Build and maintain robust learning paths and training curricula that teach new and experienced Office Managers Administrative Assistants and Client Contact Specialists how to provide excellent client service in conjunction with the Advisors and Home Office.
Develop and maintain training materials including multimedia presentations guides procedural documents and supporting reference materials that align with First Commands strategic vision
Act as primary administrator for field support content in the learning management system
Collaborate with Service and Support and Leadership Development teams to identify develop and deliver soft skills and professional development training to field support staff.
Plan coordinate facilitate and deliver regular training events including multi-day workshops training calls coaching calls webinars and other live and/or remote training to field staff.
Apply adult learning principles and facilitation techniques to meet diverse learner needs
Coordinate with all stakeholders to ensure training content aligns with procedural documents and reference materials and all components are regularly reviewed and updated as needed.
Evaluate training effectiveness by conducting surveys and reviewing/analyzing key performance metrics; provide insights to leadership and maintain a feedback loop to determine needed modifications to the training program.
Administer training components (invites mailings attendance monitoring data collection etc.).
Create coordinate and deliver professional mass communications including newsletter articles and informational updates.
Participate in and own corporate initiatives as needed representing Field Support Operations and the voice of the field support staff.

What skills & qualifications do you need

Education

College degree required (previous work experience will be considered)

Work Experience

Minimum 5 years as a First Command Office Manager and/or Administrative Assistant (strongly preferred)
Experience in a training or learning development role strongly preferred

Certifications

Certification in instructional design facilitation or other learning development discipline strongly preferred.

Required Knowledge Skills and Abilities

Excellent verbal/written communication interpersonal consultative and negotiation skills
Prior experience creating/delivering training presentations and communications
Strong knowledge of adult learning methodologies
Excellent facilitation and presentation skills; ability to make effective presentations to all levels of audiences
An inherent passion for learning innovating and teaching others
Strong listening problem solving skills and out-of-the-box thinking
Demonstrated ability to work independently with minimal direction and multi-task with organization accuracy and strong attention to detail while meeting deadlines in a fast-paced environment
Strong proficiency with MS Office 360; specifically PowerPoint Word SharePointand Planner
Proficiency in remote large meeting production/facilitation via MS Teams
Ability to maintain a high degree of confidentiality
Positive attitude enthusiasm professionalism and strong work ethic with a high level of integrity and ethics
Ability to travel up to 20%

##LI-NC1 #LI-hybrid

Required Experience:

Key Skills

Active Directory
Technical Documentation
Windows
On-Site Support
Test Equipment
Linux
Internet
Preventive Maintenance
Technical Assistance
Troubleshoot
Problem Resolution
Setup
hardware
Technical Support
UNIX

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About Company

First Command Financial Services

With over 60 years of financial coaching experience and over 175 offices around the world, First Command's Financial Advisors are proud to serve America's military.

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