Process and Change Content Specialist

Process & Change Specialist
Barbican London Hybrid Working Permanent Full-Time

Competitive salary available depending on experience

37.5 hours per week

At Nuffield Health everything we give our patients members and customers would not be possible without you. Your passion your warmth your drive to make a difference. Whether its driving connected health helping the nation transforming experiences or building the career you want we give you the support to do it all. Join our journey. It starts with you.

We are looking for an experienced Process & Change Specialist who is passionate about process design change management and creating content that supports successful this role you will work closely with the Service Design & Change (SD&C) team and key stakeholders to document current processes design future workflows and create engaging content that enables smooth transitions and improved customer and agent experiences.

You will work closely with stakeholders across the business to ensure processes are accurate efficient and aligned with organizational goals. Youll also play a key role in shaping our approach to continuous improvement and change adoption.

You will have:

• Proven experience in process mapping documentation and change management.

• Strong communication and stakeholder engagement skills.

• Ability to create clear concise and user-friendly content for multiple channels.

• Knowledge of version control and content management best practices.

• A proactive approach to identifying improvements and driving adoption.

Key Role Responsibilities:

• Work with the SD&C team to capture as is processes within Business Services and identify areas for improvement supporting the design of to be processes.

• Assist in creating new workflows and standard operating procedures (SOPs) with customer and agent experience at the heart of the design.

• Maintain a central version-controlled repository of all content and processes.

• Develop supporting content for change initiatives including How to guides SOPs canned responses AI/WhatsApp content briefing documents training materials and continuous improvement documentation.

• Collaborate with stakeholders to gather requirements align timelines and communicate plans effectively.

• Support the execution of change initiatives ensuring successful implementation and adoption of new processes and technologies.

• Build strong relationships across departments to promote collaboration and effective communication throughout the change management process.

• Identify opportunities for process optimization enhanced customer satisfaction improved business outcomes and cost efficiency.

We will provide:

• Opportunities to shape and improve processes that impact customer and agent experiences.

• Support to develop your skills in process design change management and content creation.

• A collaborative environment where your ideas and contributions make a real difference.

Helping you feel good.

We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. Here you can choose from a range of fitness lifestyle health and fitness wellbeing rewards such as free gym membership health assessments retail discounts and pension options.

At Nuffield Health we take care of whats important to you.

If you like what you see why not start your application now We consider applications as we receive them and reserve the right to close adverts early (for example where we have received an unprecedented high volume of applications). So its a good idea to apply right away to ensure youre considered for this role.

Apply today It starts with you.